City of Boston

Transformation Manager

Req ID
Office of Arts & Culture
Regular Full-Time
Boston City Hall
Salary Min
Salary Max
Posting End Date
Contact Email


The City of Boston is at a historic moment for guiding Boston into the future with the best services, programming, and experiences between residents and city government. Please help us continue to reimagine and reform how we serve Boston residents to ensure our organization is evolving along with our City’s needs, in line with the Mayor’s core value of getting City Hall out of City Hall. Under the supervision of the Chief of Policy and in extensive collaboration across the Mayor’s Office and all City Departments, the Transformation Manager will contribute to a team responsible for leading, implementing, and coordinating transformation efforts beginning with the City’s special events permitting process. While this job will specifically start with the special events project, the role may move on to take other high-priority process transformation projects over time.

The Transformation Manager will work closely with the city government as a subject matter expert, including managing working groups, facilitating internal and external workshops, and synthesizing different perspectives. They will work with a broad set of internal stakeholders across City government and nonprofit organizations, constituents, and community-based stakeholders to seek input and feedback on these efforts and will examine permitting models nationally to help inform Boston’s transformation. This role will be highly influential in developing strategic recommendations and operationalizing them to change the face of permitting within Boston. The Transformation Manager will be responsible for making operational and policy recommendations while implementing these findings into new permanent policies in collaboration with City Departments.


  • Utilize change management principles, processes, and tools to drive transformation of the special event permit system, support performance excellence for our internal enablers (e.g., people, processes, tools and systems), and positive impact for the Boston residents we serve.
  • Manage a team of project managers focused on organizational transformation.
  • Project manage the special event permit reform process; including managing cross departmental stakeholders, driving efficient progress, administrating for project needs, defining quality project-based outcomes, and monitoring/reporting at milestones or regular intervals.
  • Translate vision and ambitious permit reform goals into multi-year roadmap with recommendations for prioritization, sequencing, and resource management to deliver output and outcomes.
  • Document existing permit processing procedures and rules and, working with internal stakeholders, identify areas of misalignment with transformation goals.
  • Develop efficient and effective standard operating procedures to institutionalize change without excessive bureaucracy and without stifling creativity and initiative.
  • Document existing permitting laws, rules, and operating procedures and, working with internal stakeholders, identify areas of misalignment with transformation goals and opportunities for refinement.
  • Create, review, update public facing and internal permit process documents to reflect new practices for City staff focused on permitting.
  • Bridge and navigate across internal and external departments, build strong interpersonal relationships through superior communication & empathy.
  • Produce slides, reports, memos, and/or other written forms to facilitate conversations, show qualitative and quantitative analysis, recommend, support decision-making, and communicate to internal and external stakeholders.
  • Be inquisitive and think outside the box to identify opportunities to both bring best practices from other communities to Boston and to establish innovative leadership in structuring permitting systems.
  • Conduct effective internal communication at all levels of the City.
  • In addition to the tasks above, the Transformation Manager may also perform other duties as assigned to advance the transformation priorities of the Mayor’s Office.
  • Performs related work as required. 


Minimum Entrance Qualifications:

  • Requires 5+ years of relevant change management experience.
  • Experience in organizational transformation / change management a strong plus.
  • Bachelors Degree in related field (e.g., Business Administration, Public Administration, Public Policy, design thinking, organizational development or related field); may be substituted for two (2) years of required experience.
  • Big picture, strategic thinker balanced with detailed-oriented project management skills.
  • Influential, with exceptional interpersonal skills and the ability to build relationships and consensus in cross-functional stakeholder groups.
  • Excellent oral and written communication skills.
  • Self-motivated team player able lead cross functional groups through complex work.
  • Demonstrated ability to supervise, coach, mentor, and provide feedback.
  • Comfort with ambiguity.
  • Experience with and exposure to event planning preferred.
  • Excellent critical thinking.
  • Values-driven leader that priorities diversity, inclusivity, and public good.
  • Must exercise discretion and sound judgment and be capable of handling confidential and highly sensitive information with professionalism and unquestionable integrity.
  • 3+ years of supervisory experience required.
  • Bilingual preferred.


Boston Residency Required.
Union/SalaryPlan/Grade: MO/8
Hours per week: 35


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