Brief Job Description (essential functions of the job):

Under the direction of the Operations Officer, acts in a confidential capacity and serves as the Director of Human Resources for the Department to ensure effective personnel management and the development of human resource programs.  Performs the processing related to human resources and payroll functions of the Board in accordance with performance indicators such as quality of service, productivity, and the expectation that the utmost confidentiality regarding employees’ personnel information is maintained.  Responsibilities include, but are not limited to:

• Manages the human resources function; administers and develops departmental programs, policies and procedures regarding human resources, training, organizational development and related areas in accordance with applicable city, state and federal laws, collective bargaining agreements and/or departmental rules and regulations. Coordinates annual projects such as performance evaluations; advises department managers in all human resources issues such as employee relations, discipline, and training, counseling employees on work-related matters: assists in conflict resolution. Manages and implements City of Boston policies such as residency, attendance policy, etc.
• Monitors human resource transactions in the Retirement Board to ensure consistency with human resource practices and procedures. Interprets and provides guidance to Department employees and management on issues concerning the ADA, FMLA, harassment policy, etc. and human resources policies and procedures; works with supervisors to maintain a healthy and safe working environment; and makes disciplinary recommendations. 
• Performs work of considerable difficulty preparing recommendations to icontinuosly improve process efficiency of administrative operations; performs complex technical work involving management investigations, surveys, research and analysis of procedures, policies and organizational structures. Makes studies of organizational structures, workforce management and development, methods of operation, internal policies and procedures, staffing patterns and management practices and prepares recommendations for remedial action.
• Performs executive and administrative functions as required.
• Processes hiring/promotion/termination documentation; creates and/or updates budget amendments, creates or updates job descriptions and job postings; tracks the approval process of newly created positions, position management, time and attendance tracking and documentation, including, timesheets, eforms, etc.; processes salary adjustments and increases in a timely manner.
• Conducts new employee orientations.
• Manages the Member Contact team which include seasonal and temporary interns.
• Manages and resolves conflicts and/or complaints effectively (source of dissatisfaction may be members, staff, outside agencies, or employers). As part of the problem-solving effort may handle a small number of cases personally
• Manages relationships with employers and other outside entities
• Responsible for process optimization, workload planning, and knowledge transfer
• Prepares and processes documentation of medical and other requests for leaves of absence such as, but not limited to, FMLA, vacations, sick time, worker's compensation, retirement, health benefits, tracking of accrued leave benefits and leave buy-back programs,
• Researches and represents the department at unemployment and related hearings.
• Processes seasonal/temporary hiring of employees and interns; interviews applicants and assists them in completing the necessary paperwork, etc.
• Acts as liaison for the City's Office of Human Resources; collaborates with the Office of Labor Relations and Legal Advisor on employment-related matters. Works within the guidelines of the Board’s various collective bargaining agreements and assists the City’s Office of Labor Relations with research and grievance preparation.  Represents the Board at grievance hearings and dispute resolutions as requested. 
• Serves as the department's official Keeper of Records of personnel files.
• Maintains personnel records and official files to include: attendance and leave records, medical records, residency requirements. Ensures employee files are complete and up-to-date.
• Prepares a variety of statistics and reports pertaining to human resources activities.
• May supervise employees of a lesser grade as required.
• Performs related work as required.

• At least four (4) years of full-time, or equivalent part-time, paid professional experience in human resources management, business or public administration or related work, two (2) years of which must have been in a supervisory capacity.
• Bachelor’s degree in human resources management, business or public management, business or public administration or related field strongly preferred and may be substituted for two years of the required experience.
• SHRM or HRCI certification recommended.
• Public sector pension experience highly preferred.
• Knowledge of human resources policies and procedures such as ADA, FMLA, worker’s compensation, etc.
• Strong written and verbal communication skills.
• Ability to work independently under deadline and with sensitivity to confidential matters.
• Ability to apply laws, rules, regulations, specifications and standards in compliance with documented policies and procedures.
• Ability to exercise good judgment and focus on detail as required by the job.
• Ability to establish and maintain effective working relationships with employees and managers.
• Strong organizational skills and attention to detail required.
• Working knowledge of the PeopleSoft HRMS and the City’s personnel practices and procedures strongly preferred.
• Computer skills and knowledge of basic computer programs (MS Word, Excel, etc.) required.
• Experience in a union environment preferred.
• Ability to exercise good judgemet and focus on detail as required by the job.

BOSTON RESIDENCY REQUIRED

Terms:

Union/Salary Plan/Grade:  Nonunion/MM2-9

Hours per week:  35

Please refer to the Salary Information section on the Boston Career Center site for more information on compensation.  For each Salary Plan, salaries are listed by Grade and Step.