City of Boston

Director of Governance and Policy

Posted Date 2 months ago(4/6/2023 6:07 PM)
Req ID
Dpt of Innovation & Technology
Regular Full-Time
ASD-Mgmt Information Systems
Salary Min
Salary Max
Posting End Date
Contact Email



DoIT provides and maintains mission-critical technologies for the City’s more than 18,000 employees and the hundreds of thousands of constituents they serve. With approximately 150 employees and an annual budget of approximately $50M, DoIT delivers an effective foundation of technology that serves more than 40 departments and millions of direct constituent interactions. To ensure the City’s technology procurement and deployment decisions effectively serve its residents and workforce, the governance and policy programs in DoIT seek to bridge the Mayor’s vision with departmental and agency needs in the context of an evolving regulatory environment and rapidly changing technology landscape


Working closely with the Chief Information Officer, the Director of Governance and Policy will manage the development and implementation of technology guidelines, standards, and policy across the entire City of Boston, including multiple innovation and technology organizations. The Director of Governance and Policy will coordinate departmental and city wide technology standards and policies pertaining to security, privacy, accessibility, data, and other relevant innovation areas. This role will also design and shepherd city-wide governance processes that identify shared technology priorities and needs across all agencies and departments, develop appropriate strategies for prioritizing budget investments, and support the development of a user-centric IT service management plan across the entire City. The role will interface with leadership within DoIT; technology leaders across the City; the Mayor’s Team; and local, state, and federal legislative bodies activities.




  • Support the development of City-wide technology budget plans by incorporating needs from departments, community feedback, and the Mayor’s vision.
  • Support the development of purchasing and sourcing strategies to act as controls for the agreed standards, policies, and regulatory requirements.
  • Direct the Policy program including coordinating the development, revision, and implementation of technology, cybersecurity, privacy, and other relevant policies across departments and agencies. Work with other teams in the City to interface with the city council, the Commonwealth’s legislature, and Congress supporting the interests of Bostonians and the City of Boston. 
  • Direct the Governance program including revising and implementing the City’s IT governance plan, coordinating governance meetings for internal and external stakeholders. Innovate and strive to build an inclusive and distributed governance program that balances consistency and reliability with inclusivity and contextuality. 
  • Support the DoIT executive team in planning, implementing, and improving the governance of  different aspects of innovation and technology in the City including cybersecurity, data, digital (e.g. website, brand, etc.), infrastructure, products, etc.
  • Coordinate the business relationship management practice, including managing business relationship managers that meet regularly with cabinets, departments, and agencies to align DoIT with the needs of its users.
  • Supervise and develop a diverse team of technology policy practitioners, providing guidance and feedback. Supporting members of all teams as they develop service management and delivery skills through training, and access to other resources.

Minimum Entrance Qualifications:


  • Expertise with IT governance, standards, and policies, including broad familiarity technical concepts in emerging technologies, data, telecommunications and IT.
  • Exceptional communication, writing, and presentation skills to foster clear and empathic communication with team members, users, and other stakeholders.
  • Superb organizational skills, time management, and facilitation skills. 
  • Experience with project management, especially large and complex projects. Familiarity with Agile methodologies including KanBan or Scrum is preferred.
  • Familiarity with service management tools and work management tools including ServiceNow, Jira, or others is preferred.

Education and Experience:

  • 5-6 years working experience with some experience in technology organizations in government or the private sector with experience managing complex projects, teams, or other leadership roles.
  • A 4-year bachelor's degree in any field is required unless relevant experience fulfilling similar work in other organizations is demonstrated.
  • A master’s degree in a relevant field is preferred, including public policy or computer sciences.
  • Proficiency with Microsoft applications, and Google Suite.
  • Demonstrated flexibility and adaptability in an environment of rapid technological and business change while maintaining enthusiasm and displaying sound judgment.
  • Strong program management and stakeholder management experience.


Boston Residency Required



Non Union/Union/Salary Plan/Grade: Union  MM2-11

Hours per week:  35



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