City of Boston

Program Manager

Posted Date 3 weeks ago(3/2/2023 5:38 PM)
Req ID
Office of Housing
Regular Full-Time
Salary Min
Salary Max
Posting End Date
Contact Email


This is a grant-funded position, funded through the American Rescue Plan Act (ARPA) expected to last through December 31, 2026, or when funds are depleted. If alternative funding is identified, the position may be extended based on operational needs.



The mission of the Mayor's Office of Housing (MOH) is to make Boston the most livable city in the nation by working with communities to build strong neighborhoods through the strategic investment of public resources. MOH oversees programs that create and preserve affordable housing, support homeowners, provide housing and support services to homeless individuals and families, and dispose of city-owned property. 


The Boston Home Center (BHC) helps Boston residents purchase, improve, and keep their homes. The BHC offers training, financial help, and counseling to first-time home buyers, guidance and funding for homeowners for home improvements, and counseling to help families avoid foreclosure. The BHC also markets homes developed for income-eligible, first-time homebuyers. 


Under the direct supervision of the Deputy Director or designee, the Progam Manager is responsible for implementing BHC programs and services to help first-time home buyers become homeowners and assist homowners in maintaining their homes.


  • Provides clients with current information on and assistance with home buying and homeownership programs and services;
  • Performs intake, eligibility screening, document assembly, financial analysis, enrollment, commitment, and closing coordination for BHC cases.
  • Coordinates with clients, other BHC and MOH staff, and external partners to ensure that eligible cases proceed from intake through completion. 
  • Assists in program marketing and outreach efforts, including helping to organize and attend events and meetings and coordinating with the MOH communications team on MOH’s website.
  • Assists in preparation of requests for proposals, contracts, and all program service orders, etc.
  • Processes and tracks payment requests from lenders and contractors through Salesforce.
  • Prepares program status reports through Salesforce.
  • Maintains auditable case files and prepares case status reports as needed. 
  • Performs related work as required. 

Minimum Entrance Qualifications:

  • At least two (2) years of full-time, or equivalent part-time, experience in housing and community development, real estate development, or loan operations.
  • Familiarity with real estate finance, principles and practices, and Boston neighborhoods.
  • Strong organizational, workflow management, project management, attention to detail, analytical and interpersonal skills are required.
  • Strong customer service skills and proven ability to work with the public.
  • Demonstrated writing, presentation, organizational, housing related counseling, and communication skills.
  • Understanding of HUD programs, particularly the Community Development Block Grant (CDBG) program, federal and state lead abatement standards, and state housing programs preferred.
  • Strong computer skills, with demonstrated knowledge of Microsoft Office, Google Suite, and Salesforce preferred.
  • Ability to work nights and weekends as needed.
  • Fluency in Spanish and/or Haitian Creole preferred.
  • Appropriate educational substitutions may be made.
  • Ability to exercise good judgment and focus on detail as required by the job.




Union/Salary Plan/Grade: SEIU 888/N-21

Hours Per Week: 35


Please refer to the Salary Information section on the Boston Career Center site for more information on compensation. For each Salary Plan, salaries are listed by Grade and Step.


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