City of Boston

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Principal Clerk

Posted Date 1 month ago(2/6/2023 12:49 PM)
Req ID
2023-23953
Dept
Boston Fire Department
Position
Regular Full-Time
Location
BFD-Fire Prevention Civilian
Salary Min
35,830.89
Salary Max
50,041.49
Union
AFI
Openings
1
Posting End Date
8/5/2023
Contact Email
shella.vetiac@boston.gov

Overview:

Brief Job Description (essential functions of the job):

 

Under the supervision of an employee of a higher grade, the Principal Clerk of the Boston Fire Department Fire Prevention Division will perform the following:

Responsibilities:

  • Provides customer service related to agency services which cater to the public; answers telephones and inquiries from constituents; takes messages and routes to recipients.  Greets customers at the service counter and answers questions about permits, certificates, etc.; receives and timestamps forms.  Relays information to constituents in response to inquiries or directs them to the appropriate personnel.
  • Receives, processes, files, forwards and distributes mail relative to correspondence, forms, permit plans, licenses and fire reports.  Prepares and mails outgoing correspondence and parcels.
  • Prepares forms, files and reports for processing, storage or forwarding.
  • Performs clerical duties as required such as: issues fire reports as requested through the mail; enters data from forms as required by the division; prepares outgoing mailings; filing whether paper or electronic; maintains and retrieves files and reports whether paper or computerized.
  • Serves as a backup to the Chief Telephone Operator on an as needed basis.
  • Operates standard office machines and equipment.
  • Performs related work as required.

Minimum Entrance Qualifications:

  • Two (2) years of fulltime, or equivalent part-time, experience in office work.
  • Ability to learn and know information pertaining to the division when constituents call for questions and answers, or direct them to the correct subject matter expert. 
  • Knowledge of departmental policies and procedures preferred. 
  • Knowledge of Microsoft Office and Outlook strongly preferred. 
  • Organized with a strong attention to detail and ability to multitask, prioritize work and meet deadlines. 
  • Good interpersonal, customer service skills and willingness to work as a part of a team. 
  • Ability to communicate effectively and professionally with the general public. 
  • Ability to exercise good judgment and focus on detail as required by the job.

 

Boston Residency Required.

Pre-Employment Drug Test Required.

Terms:
Union/Salary Plan/Grade:  AFSCME/RA-9
Hours per week:  35

 

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The City of Boston is proud to be an Equal Opportunity Employer. We are committed to creating a diverse and inclusive environment. Therefore, qualified applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical or mental disability, genetic information, marital status, sexual orientation, gender identity, gender expression, military and veteran status, or other protected category.

The City of Boston has played a role in causing and perpetuating the inequities in our society. To break down these barriers, we are embedding equity and inclusion into everything we do.

We define equity as ensuring every community has the resources it needs to thrive in Boston. This requires the active process of meeting individuals where they are. Inclusion is engaging every resident to build a more welcoming and supportive city. We are building a city for everyone, where diversity makes us a more empowered collective.