City of Boston

Principal Clerk

Posted Date 1 month ago(2/6/2023 12:49 PM)
Req ID
Boston Fire Department
Regular Full-Time
BFD-Fire Prevention Civilian
Salary Min
Salary Max
Posting End Date
Contact Email


Brief Job Description (essential functions of the job):


Under the supervision of an employee of a higher grade, the Principal Clerk of the Boston Fire Department Fire Prevention Division will perform the following:


  • Provides customer service related to agency services which cater to the public; answers telephones and inquiries from constituents; takes messages and routes to recipients.  Greets customers at the service counter and answers questions about permits, certificates, etc.; receives and timestamps forms.  Relays information to constituents in response to inquiries or directs them to the appropriate personnel.
  • Receives, processes, files, forwards and distributes mail relative to correspondence, forms, permit plans, licenses and fire reports.  Prepares and mails outgoing correspondence and parcels.
  • Prepares forms, files and reports for processing, storage or forwarding.
  • Performs clerical duties as required such as: issues fire reports as requested through the mail; enters data from forms as required by the division; prepares outgoing mailings; filing whether paper or electronic; maintains and retrieves files and reports whether paper or computerized.
  • Serves as a backup to the Chief Telephone Operator on an as needed basis.
  • Operates standard office machines and equipment.
  • Performs related work as required.

Minimum Entrance Qualifications:

  • Two (2) years of fulltime, or equivalent part-time, experience in office work.
  • Ability to learn and know information pertaining to the division when constituents call for questions and answers, or direct them to the correct subject matter expert. 
  • Knowledge of departmental policies and procedures preferred. 
  • Knowledge of Microsoft Office and Outlook strongly preferred. 
  • Organized with a strong attention to detail and ability to multitask, prioritize work and meet deadlines. 
  • Good interpersonal, customer service skills and willingness to work as a part of a team. 
  • Ability to communicate effectively and professionally with the general public. 
  • Ability to exercise good judgment and focus on detail as required by the job.


Boston Residency Required.

Pre-Employment Drug Test Required.

Union/Salary Plan/Grade:  AFSCME/RA-9
Hours per week:  35



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