City of Boston

Housing Coordinator

Posted Date 2 months ago(1/18/2023 8:44 AM)
Req ID
Age Strong
Regular Full-Time
Comm Elderly Affairs
Salary Min
Salary Max
Posting End Date
Contact Email


Brief Job Description (essential functions of the job):


The Housing Coordinator is responsible for coordinating the Commission’s housing work and providing management support to the Direct/Constituent Services unit. 


  • Acts as subject matter expert and leads the coordination of the unit’s housing work including the preparation and maintenance required records and reports; ensures compliance with Federal, State, and Local laws, regulations, rules, and/or standards.
  • Coordinates all logistics related to staff development, housing search, applications and follow-up. Plays a lead role in assessing and coordinating all complex housing cases.
  • Handles complex cases, creating and delivering presentations, training staff, as well as assisting in the coordination of the day to day operations of the unit.
  • Works with the Director to establish a system for ongoing training to ensure unit staff always has the most up to date information on housing resources for older adults.
  • Researches, reviews, and recommends improvements in housing program management including improved system for housing access, delivery and oversight.
  • Assists in managing applications, data collection and input; compiles and analyzes reports.
  • Assists the Director in the management, coordination and evaluation of unit staff to improve program operations.
  • Effectively communicates information about Elderly Commission programs and services through community outreach, engagement, and presentations.
  • Prepares, maintains, updates, and compiles a variety of operational and statistical data, records, reports, and files.
  • Meets deadlines and reporting expectations.
  • Provides unit coverage to include: answering phones, assisting walk-ins, etc.
  • Responds to emergency crises as needed.
  • Provides timely follow-up to effectuate service into resolution.
  • Conducts all interaction in a positive and professional manner.
  • Travels to sites as required.
  • Assists with Commission events as needed.
  • Performs related work as required.

Minimum Entrance Qualifications:

  • Applicant must have a minimum 2 years of full-time, or equivalent part-time, experience in the support of human service programs, including social work, case management, or customer service, one (1) year of which must have been in a supervisory capacity.
  • Associate’s degree may count for up to one (1) year of required experience, and a bachelor’s degree may count for up to two (2) years of required experience.
  • Crisis intervention experience preferred.
  • Ability to build and maintain relationships with government agencies, social service agencies, community organizations, and older adults highly preferred.
  • Strong communications and interpersonal skills.
  • Strong presentation, advocacy and facilitation skills.
  • Strong written and oral communication skills.
  • Ability to convey information effectively and promote programs.
  • Strong interpersonal skills both in person and by phone.
  • Ability to accomplish projects and meet deadlines.
  • Strong customer service ethic and high expectations for quality.
  • Self-starter with strong time management ability.
  • Ability to prepare clear, concise and comprehensive reports.
  • Ability to give team feedback.
  • Strong problem solving ability.
  • Demonstrates proper use of databases, and other tools to ensure older adults are provided with all available services.
  • Travel within Boston may be required in support of the position’s responsibilities.
  • Compliance to documented policies and procedures.
  • Experience in typical office software systems (Microsoft Office or equivalent) preferred.
  • Bilingual preferred (Spanish, Haitian Creole, Cape Verdean Creole, Chinese and Vietnamese).
  • Ensures housing unit is performing according to strategic and operational goals.
  • Handles client and applicant questions regarding housing programs and services offered to older adults.
  • Complies with the City of Boston Policies/Procedures protecting client information and the confidentiality of the information in accordance with the Federal and State regulations.
  • Must have and maintain a current Massachusetts drivers license. 
  • Ability to exercise good judgment and focus on detail as required by the job.



Boston Residency Required

C.O.R.I check.



Union/Salary Plan/Grade: SEIU/ED-14

Hours Per Week: 35 Hours


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