Brief Job Description (essential functions of the job):

The Housing Coordinator is responsible for coordinating the Commission’s housing work and providing management support to the Direct/Constituent Services unit. 

• Acts as subject matter expert and leads the coordination of the unit’s housing work including the preparation and maintenance required records and reports; ensures compliance with Federal, State, and Local laws, regulations, rules, and/or standards.
• Coordinates all logistics related to staff development, housing search, applications and follow-up. Plays a lead role in assessing and coordinating all complex housing cases.
• Handles complex cases, creating and delivering presentations, training staff, as well as assisting in the coordination of the day to day operations of the unit.
• Works with the Director to establish a system for ongoing training to ensure unit staff always has the most up to date information on housing resources for older adults.
• Researches, reviews, and recommends improvements in housing program management including improved system for housing access, delivery and oversight.
• Assists in managing applications, data collection and input; compiles and analyzes reports.
• Assists the Director in the management, coordination and evaluation of unit staff to improve program operations.
• Effectively communicates information about Elderly Commission programs and services through community outreach, engagement, and presentations.
• Prepares, maintains, updates, and compiles a variety of operational and statistical data, records, reports, and files.
• Meets deadlines and reporting expectations.
• Provides unit coverage to include: answering phones, assisting walk-ins, etc.
• Responds to emergency crises as needed.
• Provides timely follow-up to effectuate service into resolution.
• Conducts all interaction in a positive and professional manner.
• Travels to sites as required.
• Assists with Commission events as needed.
• Performs related work as required.

• Applicant must have a minimum 2 years of full-time, or equivalent part-time, experience in the support of human service programs, including social work, case management, or customer service, one (1) year of which must have been in a supervisory capacity.
• Associate’s degree may count for up to one (1) year of required experience, and a bachelor’s degree may count for up to two (2) years of required experience.
• Crisis intervention experience preferred.
• Ability to build and maintain relationships with government agencies, social service agencies, community organizations, and older adults highly preferred.
• Strong communications and interpersonal skills.
• Strong presentation, advocacy and facilitation skills.
• Strong written and oral communication skills.
• Ability to convey information effectively and promote programs.
• Strong interpersonal skills both in person and by phone.
• Ability to accomplish projects and meet deadlines.
• Strong customer service ethic and high expectations for quality.
• Self-starter with strong time management ability.
• Ability to prepare clear, concise and comprehensive reports.
• Ability to give team feedback.
• Strong problem solving ability.
• Demonstrates proper use of databases, and other tools to ensure older adults are provided with all available services.
• Travel within Boston may be required in support of the position’s responsibilities.
• Compliance to documented policies and procedures.
• Experience in typical office software systems (Microsoft Office or equivalent) preferred.
• Bilingual preferred (Spanish, Haitian Creole, Cape Verdean Creole, Chinese and Vietnamese).
• Ensures housing unit is performing according to strategic and operational goals.
• Handles client and applicant questions regarding housing programs and services offered to older adults.
• Complies with the City of Boston Policies/Procedures protecting client information and the confidentiality of the information in accordance with the Federal and State regulations.
• Must have and maintain a current Massachusetts drivers license. 
• Ability to exercise good judgment and focus on detail as required by the job.

Boston Residency Required

C.O.R.I check.

Terms:

Union/Salary Plan/Grade: SEIU/ED-14

Hours Per Week: 35 Hours