City of Boston

Performance Coach

Posted Date 2 months ago(2/1/2023 8:34 AM)
Req ID
Dpt of Innovation & Technology
Regular Full-Time
ASD-Mgmt Information Systems
Salary Min
Salary Max
Posting End Date
Contact Email



This is a provisional appointment 


Brief Job Description (essential functions of the job): 


The Department of Innovation and Technology is looking for a Performance Coach to join our growing Analytics Team. 


As part of a highly-collaborative group using data to improve all aspects of city government, the Performance Coach will serve as a consultant for departments in evaluating, planning, and implementing improvements in processes, practices, and organizational effectiveness. Successful candidates will have excellent interpersonal skills and a strong motivation to drive organizational change and efficiency through process improvement projects. 


The Analytics team is a diverse group of analysts, data scientists, project managers, developers, and engineers with a range of skills and backgrounds, working together to use data to improve life for those who live and work in Boston. The Performance Coach will fulfill the responsibilities listed below and bring a collaborative spirit that will strengthen and expand the team’s overall range of abilities.




  • Coach and train city employees in process improvement methodologies, such as lean
  • Consult with departments on the use of process re-engineering techniques to improve business process performance
  • Assist in planning and executing process improvement projects as needed
  • Develop reports and/or dashboards to visualize the impact of process improvements across the organization
  • Assist in maintaining documentation on relevant business processes and process improvements
  • Perform related work as required

Minimum Entrance Qualifications:

  • At least four (2) years of full-time, or equivalent part-time, experience working on  process improvement projects with a record of successful implementation in a business, government, or nonprofit setting.
  • A bachelor's degree in economics, computer science, social science, engineering, mathematics, public policy, business, or a related field is preferred and may be substituted for up to two (2) years of the required experience
  • Familiarity using process improvement or project management methodologies
  • Strong analytical, problem solving, and communication skills (both oral and written), including mapping of business needs to appropriate solutions
  • Experience planning and executing collaborative projects from start to finish under time and resource constraints
  • Strong interpersonal skills and the ability to successfully work independently, and as part of a team, as well as cross-functionally with other teams or departments
  • Demonstrated success in learning new skills as needed to succeed in a fast-paced environment, and a commitment to learning through continual improvement and research relevant to this role
  • Talent for explaining complex subject matter to both technical and non-technical audiences
  • Familiarity with data visualization and reporting to monitor progress or impact
  • Experience in the public sector (especially in local government) is highly desirable
  • Performs other related duties as required.



Union/Salary Plan/Grade:  SENA/MM1-6

Hours per week:  35


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