City of Boston

City Registrar

Posted Date 1 week ago(11/18/2022 12:53 PM)
Req ID
Registry Division
Regular Full-Time
Registry Division
Contact Email


Brief Job Description:


The City of Boston seeks to hire a bold, systems-oriented, empathetic leader as its next City Registrar. Under the direction of the Mayor and reporting directly to the Chief People Officer, this position is responsible for the management of the City of Boston’s vital records including marriage, birth, and death records from 1630 to the present. The department is also charged with establishing new records, amending existing records, and issuing certified copies of records in accordance with Massachusetts General Laws and Massachusetts Office of Vital Records procedures. 


The ideal candidate will continue to execute the Mayor’s vision of ensuring our constituents' needs are at the forefront of what we do. As a key leadership role in the City’s People Operations Cabinet, the City Registrar will set the policies, vision and strategy for access to vital records for the City of Boston. This includes managing a team of employees who provide essential documents to constituents during critical times in their lives.


The Registrar will also advance the City's goals of record modernization and digitization and ease of access to public records. The Registrar will continue to develop consistent processes and practices for the department and ensure organizational compliance, while maintaining a customer focus.


This leadership role requires strong problem-solving and relationship-building skills, with a strong knowledge of customer service practices and an ability to relate well to individuals from a wide variety of backgrounds and identities. Successful candidates will have a style that is purposeful and directed at accomplishing a variety of tasks effectively and respectfully. Challenges must be handled with care, confidence, and determination.



  • Works closely with the State Office of Vital Records and other agencies with regard to appropriate evidence standards and documentation for records, depositions and corrections.
  • Assists customers and other agencies with inquiries regarding requirements pertaining to legal records of a sensitive nature, standard office processes, and department services to process requests for vital records.
  • Keeps available current laws, policies and procedures pertaining to vital records for referral.
  • Examines record requests and other documents furnished by customers to review for accuracy, completeness and relevance of information and to determine if it meets the proper criteria established by law for release or corrections of records.
  • Provides oversight of operational functions and procedures of Vital Records Division relative to the establishment of Birth-Marriage-Death Certificates, adoptions, paternity affidavits, amendments, and corrections.
  • Authority to certify documents with the appropriate proof of identity of customers.
  • Applies effective and efficient methods and procedures for the retention of all paper and electronic data records in regard to records, depositions and corrections.
  • Recruits, trains, and manages staff and provides an inclusive workplace that fosters the development of the team.
  • Responsible for budget preparation, monitoring and reports as needed.
  • Represents the department at meetings and at court proceedings when necessary.
  • Oversees and improves information systems to maintain, research and to produce certified vital records.
  • Duties may include becoming a Justice of the Peace.
  • Performs other related duties as required.

Minimum Entrance Qualifications:

  • At least five (5) to ten (10) years of full-time equivalent experience in management, public policy or public administration, community engagement, or program/policy development. 
  • A bachelor's degree in public administration, business or related field is preferred and may be substituted for two (2) years of the required experience. A master's degree in the above-listed fields may be substituted for three (3) years of the required experience.
  • Experience managing and building diverse teams. 
  • Experience working in a large or mid-size organization. Experience in the public sector and/or unionized environments is preferred.
  • Exceptional organizational skills and the ability to balance scores of tasks in a fast-paced environment with constantly changing priorities.
  • Ability to motivate staff and ensure follow-through on assigned tasks.
  • Demonstrated leadership, change management, and verbal and written communication skills.
  • Experience implementing new processes and technology preferred.
  • Must possess excellent critical thinking and problem-solving skills, and ability to maintain composure in stressful situations.
  • Ability to exercise outstanding judgment and significant patience, understanding and empathy, recommend solutions in a tactful and professional manner, and maintain the integrity of confidential information.
  • Outstanding interpersonal skills - able to work with and be inclusive of diverse interests and backgrounds.
  • Knowledge of Microsoft Office and Google Suite.
  • Proficiency in a second language other than English desirable.
  • Knowledge of Boston is a plus.

Boston residency required.




Union/SalaryPlan/Grade: Non-Graded $125,000.00

Hours per week: 35 


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