Millions of people interact with the Boston Public Library digitally each year to do everything from checking out a book to printing a resume to learning a new skill. Meanwhile, technology enables over 450 internal staff members across 27 locations to be effective in their roles. We believe these experiences should be streamlined, easy to use. To achieve that goal, the Technology Process Improvement Owner will work closely with the CTO and the technology team to design and manage the transformation of existing technology resources, services and processes. This role is an opportunity to directly affect and positively impact library staff and patrons of various backgrounds throughout Boston.
We’re looking for a Technology Process Improvement Owner who embraces the opportunity and nature of working in civic technology. The technology team is in charge of defining and implementing an ambitious roadmap for our internal and public facing products. The Technology Process Improvement Owner will collaborate with various departments who have varying degrees of technical knowledge. They will be able to apply design thinking methodology and focus on end user experience through active listening and attention to user concerns as they shift between managing various projects to improve the services we provide. The Technology Process Improvement Owner works closely with other members of technology teams (i.e., server, network, applications, help desk, A/V, tech central, Web Services, Digital Services, and Training Coordinator) to prioritize features, and drive forward the roadmap for each product and process.
Chief Technology Officer
Scope of Responsibility
Under immediate supervision and accordance with standard policy and practices performs any or all of the following;
Union/Salary Plan/Grade: AFSCME/LA-9T
Hours per week: 35