City of Boston

Senior Manager of Engagement & Outreach

Posted Date 2 weeks ago(11/14/2022 9:38 AM)
Req ID
Youth Engagement & Employment
Regular Full-Time
YEE Office
Salary Min
Salary Max
Posting End Date
Contact Email


The City of Boston Department of Youth Engagement & Employment is seeking a Senior Manager of Engagement & Outreach.

Brief Job Description:

Under direction of the Director of Youth Engagement and Employment (YEE), the Senior Manager of Engagement & Outreach will be responsible for developing, implementing and directly overseeing on the ground youth engagement and youth organizing efforts in alignment with City of Boston priorities and department goals and objectives. Designs outreach agenda for YEE, increases engagement of disconnected youth residents, and creates strategies for sustained programs and initiatives. Manages Youth Lead the Change (YLC) project and Mayor’s Youth Council.

Mobilizes targeted youth throughout the City of Boston to connect and engage in: programming and services across leadership development, civic engagement, workforce and career development and skill training; and social organizing around community, racial, cultural, justice, education, and equity issues.

The position is designed for a highly motivated and innovative thinker with strong communication, organizing, organizational and research skills, with a passion for building internal and external relationships, and leading through civic technology and public relations efforts. This role will be responsible for leading all outreach and engagement projects & materials to ensure deliverables and measurable targets are met.


The Senior Manager of Engagement and Outreach reports directly to the Director of the Department of Youth Engagement & Employment. Important responsibilities and duties may include, but are not limited to, the following:

  • Develops, implements and manages a grassroots outreach and engagement strategy that will examine youth opportunities, create pathways, expand awareness and access to Boston youth services.
  • Coordinates youth participation and engagement in new initiatives and City wide programs.
  • Develops and manages youth civic engagement programming that targets disengaged youth and increases youth civic engagement city-wide.
  • Supervises Outreach and Engagement Coordinator to reach monthly department goals.
  • Oversees the organization and development of outreach tools - works with the Outreach and Engagement Coordinator to create innovative materials, program language, interactive online spaces, and dynamic events to raise awareness about the department's goals and initiatives.
  • Creates and maintains communication strategies using web-based digital marketing and social media.
  • Manages and provides direct oversight of Youth Lead the Change (The City of Boston’s Participatory Budgeting process) and oversees the project implementation of 10 or more capital projects. 
  • Chairs the internal oversight committee for Youth Lead the Change, responsible for moving the process forward.
  • Supervises the Youth Lead the Change Coordinator to reach monthly department goals and to ensure proper and meaningful support for the young people facilitating YLC idea-collection, proposal development, and voting.
  • Manages and provides direct oversight of the Mayor’s Youth Council to engage Boston’s youth leaders, and examines youth civic engagement opportunities by creating pathways into municipal participation.
  • Develops and manages the department newsletters to increase communication with 30,000+ followers.
  • Develops and manages department marketing, branding, and communications design and delivery to department stakeholders.   
  • Develops and manages the department’s website and content development to mirror department programming.
  • Creates communication platforms to increase the department’s ability to support constituents’ requests.  
  • Develops and manages department events, impact projects, and initiatives that amplify the outcomes of department programming.
  • Ensures regular communication and engagement of partners in events and initiatives.
  • Maintains up-to-date outreach and engagement records, uses database to capture work efforts, monitors and reports department metrics and compiles deliverables and outcomes.
  • Manages part-time intern staff to reach monthly department goals, while supporting staff professional development through training and skill development.
  • Participates in youth-related planning meetings, reporting and partnership conversations to develop citywide youth involvement as needed.
  • Where necessary, collaborates with city departments, other government agencies, and non-profit service providers to ensure the perspective and needs of youth are considered in various projects, programs, or initiatives. Keeps current of municipal, state, and federal programs pertaining to youth to ensure appropriate referrals can be made.
  • Attends external and internal meetings to represent YEE.
  • As needed,  supports and participates in general youth engagement and employment activities, events and special projects.
  • Performs related work aligned with YEE goals as determined by the Director or delegate.
  • Perform other related work as required.

Minimum Entrance Qualifications:

  • Five (5) years of full-time, or equivalent part-time, professional experience in program or project management, outreach and public impact, community engagement, civic engagement  or related field in work that included developing strategies and tactics and working with youth in a senior level administrative capacity required. 2-3 years of which must have been in supervisory or managerial capacity.
  • Bachelor’s degree strongly preferred and can be substituted for two (2) years of the required experience.
  • Knowledge of current trends in social media used for youth outreach.
  • Knowledge of research, communications, and data analysis practices and procedures relating to community engagement programs.
  • Ability to take initiative, manage change, and adapt to the changing demands of the division.
  • Proficiency with software programs such as MS Office (Word, Excel, PowerPoint, Publisher), Web-based digital marketing and Social Media strongly preferred.
  • Strong mediation, organization, writing, facilitation and listening skills.
  • Ability to work with limited supervision, to develop innovative engagement strategies and materials for programs and initiatives; to work on multiple projects simultaneously; and to perform assigned duties in a results-focused, accurate, timely and professional manner.
  • Ability to exercise good judgment and focus on detail as required by the job.
  • Knowledge of the City of Boston neighborhoods and Boston youth service providers required.
  • Demonstrated ability to work collaboratively with a diverse range of people including citizens, staff, and City personnel.
  • Demonstrated ability to establish and maintain effective working relationships with subordinates, peers, superiors, and public and private representatives.
  • Must be able to attend evening and weekend meetings or events as required.


C.O.R.I check required. S.O.R.I check required.


Boston Residency Required.




Union/Salary Plan/Grade:  Nonunion/MO-8

Hours per week: 35


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed