City of Boston

Community Relations Specialist (2 positions)

Posted Date 1 month ago(10/19/2022 8:14 AM)
Req ID
LGBTQ+ Advancement
Regular Full-Time
Boston City Hall
Salary Min
Salary Max
Posting End Date
Contact Email


Brief Job Description:


Reporting to the Executive Director, the Community Relations Specialist is responsible for creating and implementing the constituent outreach and engagement strategy for the Mayor’s Office of LGBTQ+ Advancement (MOLA). This individual is responsible for educating residents, community leaders, elected officials, civic associations and the general public about MOLA and the programs and services offered by the Office. This individual will perform this function and related duties to ensure that the Office effectively engages and serves residents, especially the most vulnerable, and advocates for LGBTQ+ advancement and equity, furthering the Equity and Inclusion Cabinet’s mission.

This role lives in the Equity and Inclusion Cabinet. Please read below to understand our larger vision.

Citywide Equity & Inclusion Statement
The City of Boston has played a role in causing and perpetuating the inequities in our society. To break down these barriers, we are embedding equity and inclusion into everything we do.

We define equity as ensuring every community has the resources it needs to thrive in Boston. This requires the active process of meeting individuals where they are. Inclusion is engaging every resident to build a more welcoming and supportive city. We are building a city for everyone, where diversity makes us a more empowered collective.

Equity & Inclusion Cabinet Mission
The mission of the Equity and Inclusion Cabinet is to ensure that every resident has fair access to City resources and opportunities. We achieve this by embedding equity and inclusion into our current City practices, building our collective capacity on issues of racial and social justice, and fostering a more welcoming and accessible city.

The departments in the Equity and Inclusion Cabinet take an anti-poverty approach to their work, focusing on the following areas:

Improving outcomes for BIPOC (Black, Indigenous, people of color) communities, in particular immigrants, women, and LGBTQ+ residents.
Increasing access for people with disabilities and those who speak a language other than English.
Eliminating barriers to fair housing and human rights.

This is not your typical 9-5 pm role. We are looking for folks that share our core values of people-first leadership, intentional strategy, and justice.


  • Community Outreach & Engagement:
    • In partnership with the Executive Director and Chief of Staff, the Community Relations Specialist will help form relationships with LGBTQ+ community organizations and stakeholders on behalf of the Mayor’s Office of LGBTQ+ Advancement (MOLA).
    • Attends community based organizational events and community meetings both in person and virtual. Represents MOLA and serves as a community ambassador; this will require some evening and weekend participation.
    • Develops effective community outreach plans, strategies, and messaging for MOLA, under the direction of the Executive Director; this includes but is not limited to cabinet, department and community events.
    • Develops materials for community organizing and outreach and education efforts and all educational literature for the Office; ensure materials are available for distribution at events and other City services as requested.
    • Works with City departments and external community organizations to create safe spaces for trans people that inspire economic advancement, leadership development and community.
    • Prepares and delivers presentations on City and MOLA services at targeted LGBTQ+ community organizations, events and meetings; this will require some evening and weekend participation.
  • Constituent Services:
    • Conducts intakes, working directly with constituents to find the best referrals and City resources.
    • Assesses needs, identifies resources, addresses barriers to solutions and equitable access.
    • Assists and responds to intake forms, meeting requests, communication and office inquiries both via phone and emails.
  • Events & Communications:
    • Assists with all MOLA event planning and organizing, attending and assisting with event logistics day of.
    • Responsible for assisting with the conceptualizing, developing and distributing information about MOLA programs and policies to community based groups and stakeholders
    • Multilingual media and messaging to reach LGBTQ+ residents across the city.
    • Create effective social media and website content, maintaining current content.
    • Supports in developing and distributing press releases, service announcements, brochures, flyers and newsletters, in physical and electronic form.
  • Program Development:
    • Supports with development and implementation of programs and activities that informs the public about the policies and services that MOLA offers, with a focus on hard to reach populations, especially queer youth, BIPOC and transgender women.
    • Documents, monitors and reports outreach and engagement data, assessing efforts to identify gaps and recommends activities, initiatives, procedures or protocol for improving efficiency and outcomes.
    • Assists with analyzing the effectiveness of outreach interventions and activities to engage the priority population and makes recommendations for improvements.
  • Works collaboratively with the Equity and Inclusion Cabinet team as needed and required.
  • Performs related work as required.

Minimum Entrance Qualifications:

  • At least three (3) years of full time, or equivalent part-time, experience in public administration, public relations, community organizing, human services, or related field.
  • A Bachelor’s degree in communications, public or business administration, social sciences, social services or related field may be substituted for two (2) years of the required experience. A Master’s degree in one of these areas may be substituted for the required experience.
  • Bilingual preferred (Spanish, Haitian Creole, Cape Verdean Creole, Chinese or Vietnamese).
  • Ability to use multiple forms of media including public service announcements, article placements in journals, press releases, speeches, brochures, technical documents, broadcast products and social media, etc.
  • Proficiency with software such as Microsoft Windows, Canva and Google Suite strongly preferred; graphic design experience ideal.
  • Strong skills in oral communication and presentation skills.
  • Proven ability to develop and implement effective consultations, outreach programs, educational opportunities and trainings.
  • Ability to establish and maintain effective working relationships with LGBTQ+ providers, community groups and with individuals of diverse economic, cultural and linguistic backgrounds.
  • Significant level of demonstrated cultural competency regarding all aspects of the BIPOC LGBTQIA+ communities.
  • Ability to create timelines and meet deadlines, exercise initiative, work independently and as part of a team and to follow through on assignments/projects independently required.
  • Strong organizational skills.
  • Ability to handle multiple priorities and work in a fast-paced environment.
  • Knowledge of office procedures and business practices.
  • Knowledge of community outreach and education strategies, including social media.
  • Ability to exercise good judgment and focus on details.

Cultural Competency:

    • Demonstrated experience in receiving feedback from transgender, nonbinary and LGBQ+ communities, and subsequently changing behavior, in relation to evolving language, experiences and needs of LGBTQ+ communities.
    • Extensive experience in working with communities who align with transgender, nonbinary and LGBQ+ identities, including knowledge of the crosssectionality and needs of the BIPOC communities of Boston.
    • Experience with complex relationship dynamics, including polyamory, queer platonic, asexuality, aromanticism and other diverse family and relationship structures.


Boston residency required.



Union/Salary-Plan/Grade: MM2-5

Hours Per Week: 35


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