City of Boston

Senior Claims Investigator

Posted Date 4 days ago(9/22/2022 9:38 AM)
Req ID
2022-22907
Dept
Transportation-Parking Clerk
Position
Regular Full-Time
Location
Btd Parking Clerk Trans.
Salary Min
42,738.38
Salary Max
59,689.76
Union
AFG
Openings
1
Posting End Date
10/3/2022
Contact Email
Jane.Calobrisi@boston.gov

Overview:

This is a provisional appointment. 

 

Brief Job Description (essential functions of the job):

 

Under the direction of a Unit Supervisor, performs investigative, customer service, fleet processing, cashiering and administrative work of a moderate difficulty in the investigating, processing, and audit of claims, inquiries and transactions relating to parking and other motor vehicle violations, abandoned vehicles, resident permits and related activities.

 

Responsibilities:

  • Utilizes computer, payment processing computer system, workflow/imaging and other available technology.
  • Assists in the provision of oversight and supervision of subordinate staff involving policies, procedures and the complex computer system and related systems and equipment.
  • Assigns and reviews work of subordinate staff.
  • Compiles statistics and other material for reports, maintains records and files, prepares and composes routine responses to customers.
  • Performs related work as required.

Required to work any emergency as directed by the Commissioner or designee.

 

 

 

Minimum Entrance Qualifications:

  • Three (3) years of varied clerical and investigative work of more than the average difficulty involving the use of computer systems.
  • An associate's degree in business administration or related field may be substituted for one (1) years of the required experience.
  • Skill in the use and application of computer terminals/devices relative to the entry and access of information is preferred.
  • Ability to exercise good judgment and focus on detail as required by the position.

       

BOSTON RESIDENCY REQUIRED.

 

Terms:

 

Union/Salary Plan/Grade: AFSCME/RA-13A

Hours per week: 35

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