City of Boston

Support Desk Specialist

Posted Date 3 days ago(9/22/2022 1:06 PM)
Req ID
2022-22862
Dept
Boston Police Department
Position
Regular Full-Time
Location
Frontage Road
Salary Min
50,657.76
Salary Max
70,676.45
Union
SU4
Openings
1
Posting End Date
10/3/2022
Contact Email
shauna.lynch@pd.boston.gov

Overview:

This is a provisional appointment.

 

Brief Job Description (essential functions of the job):  

 

The Support Desk Specialist reports to the Informtion Systems Group.  Reporting directly to the Technical Support Manager, the Support Desk Specialist  provides technical support throughout the Boston Police Department.

Responsibilities:

  • Job responsibilities include PC and virtual desktop setup, installation and support, including network configuration.  This support  include preventative maintenance on all PC hardware and software. 
  • Responsible for any desktop client software installation and support. 
  • Responsible for installing and supporting any PC peripheral equipment such as printers, scanners, bar code readers, etc.
  • Performs related work as required.    

Minimum Entrance Qualifications:

  • Applicants must have at least three (3) years of full-time, or equivalent part-time, professional technical support experience in the information technology field, the major duties of which must have included technical support within a Microsoft OS environment. 
  • It is strongly preferred that candidates have an Associate's degree in computer science and/or current certification for A+, and/or Microsoft certification.
  • Preferred skills include familiarity with network protocols, virtualized environments and other operating systems. 
  • Ability to exercise good judgment and focus on detail as required by the job.

 

CRIMINAL RECORD CHECK REQUIRED

PRE-EMPLOYMENT DRUG TEST AND PHYSICAL REQUIRED

BOSTON RESIDENCY REQUIRED


Terms:

Union/Salary Plan/Grade:  SEIU/RL-15
35 hours per week

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