The mission of the Mayor’s Office of Housing (MOH) is to make Boston the most livable city in the nation by working with communities to build strong neighborhoods through the strategic investment of public resources. MOH oversees programs that create and preserve affordable housing, support homeowners and renters, provide housing and services to unhoused individuals and families, and dispose of city-owned property. MOH seeks to carry out its mission through a lens of promoting diversity, equity and inclusion and addressing the effects of systemic racism in our city.
Within MOH, the Innovation and Technology (IT) Division is responsible for providing the technology resources and performance strategies to maintain an exceptional level of constituent service and to assist the department in executing on its key objectives. IT’s team of around ten internal and contracted staff are organized into three work groups: technology support, performance management, and product management. Through the implementation of best-practice technology solutions and workflow processes, the IT Division aims to provide staff with actionable intelligence to measure, and ultimately increase, the impact of their programs on the community.
Brief Job Description:
Under the supervision of the Director for Innovation and Technology or designee, the Senior Product Manager is responsible for developing and executing a vision for the department’s Salesforce-based internal application ecosystem. With over 200 internal and external users conducting dozens of different workflows, the department’s Salesforce environment serves as its technological backbone. Its nearly twenty-five products include project management for large-scale affordable housing development projects, hands-on case management support for at-risk tenants, financial assistance application processing, and fulfilling internal administrative requirements. The department’s ability to work effectively is inextricably linked to the features and functionality of its Salesforce environment; it is single-handedly the department’s most critical technology asset.
A core element of this role will be to execute best-practice product management practices that govern the maintenance and development of these products. By adhering to formal governance structures and processes for new feature development, strategic planning, and development protocols, this position helps align the department’s most critical technology asset into line with industry standards. In doing so, the stewardship responsibilities of this role aim to leverage these products not just to provide efficient workflows, but also to serve as effective tools for constituent engagement and program monitoring.
Location: 12 Channel St. Boston, MA 02210 (options to work 1-2 days remote may be available)
Union/Salary Plan/Grade: SEIU 888/N-24
Hours Per Week: 35