City of Boston

LCA Specialist

Posted Date 3 weeks ago(9/2/2022 9:13 AM)
Req ID
Offc of Language and Communica
Regular Full-Time
Boston City Hall
Salary Min
Salary Max
Posting End Date
Contact Email


The Mayor’s Office of Language and Communications Access’ (OLCA) goal is to make the City of Boston accessible for everyone.  Everyone deserves to have meaningful access to the information and services they need. We want all City departments to be able to provide language and communication access.


Brief Job Description:


The LCA Specialist’s duties include directly working with a number of departments to ensure City-wide compliance for the Mayor’s Office of Language and Communications Access (OLCA) policy and ordinance. This position reports directly to the Compliance, Development, & Training Manager.


  • Supports department's implementation regarding the OLCA policy and ordinance.
  • Ensures City departments are aware of how to successfully submit requests for accommodations and book services.
  • Attends departmental City events as needed to provide logistical & technical support and insight to ensure the event is accessible.
  • Helps departments complete yearly audits regarding their spending, vital document translations and more.
  • Supports departments in creating data mechanisms to collect information on quality of services, constituent needs and as needed, funding usage.
  • Supports creation of departments annual LCA budget requests, work closely with Administration & Finance Manager regarding budget.
  • Provides departments with information on funding usage and remaining funding as needed.
  • Helps departments create an equitable outreach & engagement strategy for events and vital information.
  • Helps departments in the creation of RFPs, WQCs or contracts related to LCA accommodations.
  • Ensures thorough knowledge of LCA guidelines and procedures.
  • Supports acquiring of urgent accommodations as needed.
  • Supports the creation of departmental plans and updates on biannual basis.
  • Performs related tasks and duties as assigned.

Minimum Entrance Qualifications:

  • A minimum of three (3) years of full-time, or equivalent part-time, experience in public speaking, office administration, project management or similar field required.
  • An undergraduate degree with a major in public administration, communications, or human resources may be substituted for the required experience.
  • Demonstrated communication, interpersonal, organizational, and follow up skills.
  • Working knowledge of computer based software, such as Microsoft Office Suite (Word, Excel) and Google Suite (Google Documents, Google Spreadsheets), as well as PeopleSoft, is preferred.
  • Ability to multitask and manage several projects at once.
  • Willingness to work directly with multiple City departments.
  • Fluent in English and another spoken language.
  • Familiar with the concept of language access.
  • Demonstrated cultural competence with diverse ethnic, cultural and socio-economic groups, multilingual populations, and persons with disabilities
  • Ability to effectively respond to and interact with all levels of organizational staff.
  • Excellent organizational, analytical, interpersonal and written/oral communication skills.
  • Strong writing skills, including ability to prepare reports, presentations and accurate records.
  • Ability to exercise good judgement and focus on detail as required by the job.

Boston Residency Required.



Union/Salary Plan/Grade: Nonunion/MM2

Hours per week: 35



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