City of Boston

Manager of Engagement and Operations

Posted Date 3 weeks ago(9/1/2022 9:22 AM)
Req ID
Treasury-Treasury Division
Regular Full-Time
Tre Treasury-Treasury
Salary Min
Salary Max
Posting End Date
Contact Email


Brief Job Description:


Reporting to the Community Preservation Director, the Manager of Engagement and Operations will help manage our community engagement,  digital and physical operations, and internal and external communications initiatives. Will participate as a member of a small, highly functioning, multi-disciplinary team advancing the policies, procedures, and mission of the Community Preservation Act Program.


  • Manages the day-to-day operations of the department. Monitor the program’s daily operational structure and efficiently track funding distributions in a timely manner.
  • Provides outreach and education to community and City of Boston stakeholders, including speaking at public hearings, city agency staff meetings, and community events about the Boston Community Preservation Act
  • Build relationships with community members, non-profit groups and coalitions, small and large business owners, City Council, and Mayor’s administration and departments/agencies.
  • Assist with new projects and tasks as needed, and keep an eye on the broader needs of the community.
  • Work with the CPA director to ensure widespread marketing of CPA Application and Affordable Housing RFP availability through diverse communication channels (City, community, print, and digital media, etc.)
  • Assist with the intake process for project applications in all three areas of affordable housing, historic preservation, and open space and recreation.
  • Maintain and manage the database of projects and new grant management and software systems.
  • Supports the Community Preservation Committee and staff during project review, community and committee hearings, and final project recommendations to the Mayor and City Council for funding.
  • Attends meetings and events, and helps manage the extended hours and crunch period in the CPA funding round cycle, when the workload is heaviest, including work on evenings and weekends as needed.
  • Works with DoIt (Department of Innovation & Technology) to ensure the Community-Preservation pages on are up to date.
  • Supervises Contracts Administrator, Administrative Coordinator, and other personnel as appropriate.
  • Performs related work as required.

Minimum Entrance Qualifications:

  • At least four (4) years of full-time, or equivalent part-time, professional management and project management experience of which one (1) year was in a supervisory or managerial capacity.
  • A./B.S. in communications, community planning, development, government, public policy, business administration, or other related fields is strongly preferred and may be substituted for two (2) years of the required experience.
  • A master’s degree in the above-listed fields or a related field is highly preferred and may be substituted for three (3) years of the required experience.
  • Demonstrated ability to work independently and take charge as needed.
  • Strong negotiation, writing, and organizational skills.
  • Knowledge of three issue areas: affordable housing, parks, and historic preservation.
  • Proven leadership experience at the local level professionally or as a volunteer.
  • Proficiency with Microsoft applications (MS Word, Excel, and Google Drive).
  • Strong writing and presentation skills; able to share information in a direct and user-friendly manner; demonstrated customer service skills.
  • Superior organizational skills and ability to pay close attention to detail.
  • Familiarity with Boston neighborhoods; experience working across race, community, age, and class lines.
  • Ability to respond quickly in a fast-paced environment when needed.
  • Ability to establish effective working relationships with diverse community groups and colleagues in the City of Boston.
  • Good public speaking, presentation, and meeting facilitation skills, including the ability to conduct community meetings.
  • Must be able to work a flexible work schedule to attend occasional meetings and events on evenings and weekends as needed.
  • Ability to exercise good judgment and focus on detail as required by the job.





Union/Salary Plan/Grade: Non-Union/MM2-9

Hours Per Week: 35 


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