This is a provisional appointment.
Under general supervision, the 911 Call Taker (Communications Equipment Operator III) will be assigned to the Operations Division.
Brief Job Description (essential functions of the job):
Job responsibilities include receiving, recording and referring emergency and non-emergency phone calls from the public by operating the Centrex telephone system console and switchboard, Computer Aided Dispatch (CAD) and Criminal Justice Information System (CJIS). The majority of work performed is in an MS Windows environment. The CEO III must be able to multi-task; work well under pressure; talk, listen and write simultaneously; maintain control of emergency calls and ascertain relevant information as quickly as possible; utilize sharp judgment skills to make qualified, instantaneous decisions; and other related duties as required. The CEO III may also perform duties as the Duty Supervisor's clerk with responsibilities including but not limited to updating and maintaining the detail book, sick time log, notification/pager list, as well as communicating with outside City and State agencies. Performs related work as required.
Minimum Entrance Qualifications:
All applicants must have a minimum of two (2) years of full-time, or equivalent part-time, paid clerical experience in a customer service position using a phone and computer. All applicants must be able to type a minimum of 30 words per minute; possess excellent verbal and written communication skills, and a professional phone manner; the ability to read, write and communicate clearly in English; and the ability to sit for extended periods of time. It is strongly preferred that all candidates possess knowledge of the City of Boston's main streets and intersections, as well as Departmental Rules and Procedures relative to policing priorities. Experience with MS Windows is required. Ability to exercise good judgment and focus on detail as required by the job. All applicants will be subject to hearing and vision testing. Preference will be given to applicants with previous 911 Call Taker experience. Applicants with experience in triaging incoming calls or experience with recording information for reporting purposes will be given preference.
The Operations Division is a 24 hour/7 day a week operation with three working shifts. New employees may be assigned to the 4 PM to 12 AM shift or to the 12 AM to 8 AM shift.
CRIMINAL RECORD CHECK REQUIRED
PRE-EMPLOYMENT DRUG TEST, PHYSICAL, AND PSYCH EVALUATION REQUIRED.
BOSTON RESIDENCY REQUIRED
Union/Salary Plan/Grade: SEIU/RL1-13
Hours per week: 40