City of Boston

Business Analyst

Posted Date 4 weeks ago(8/29/2022 9:44 AM)
Req ID
Supplier & Workforce Diversity
Regular Full-Time
ASD-Boston Residents Jobs Pol
Salary Min
Salary Max
Posting End Date
Contact Email


The Department of Supplier and Workforce Diversity is looking for a Business Analyst to assist the Boston Residents Jobs Policy Office (BRJP) in maximizing usable technology to support the mission and goals of the department. BRJP monitors the compliance of general contractors and subcontractors under the requirements of the Boston Residents Jobs Policy Ordinance using a CRM platform. The platform supports the work of six construction monitors, subcontractors, external compliance partners, and the Boston Employment Commission (BEC), which oversees the work of the BRJP.  This is an opportunity for an experienced individual to lead the business process design, functional and technical capabilities improvements, product roadmap, and ongoing support of the CRM platform and future solutions that allow the BRJP Office to fulfill its obligations vis-a-vis the Ordinance and help people of color, women, and Boston residents access jobs and career pathways in the building trades.


Brief Job Description:


Under the direct supervision of the Director of Supplier and Workforce Diversity, and in collaboration with the BRJP Manager and the Information Technology Services Department of the Boston Planning and Development Agency, the Business Analyst will work with construction monitors and administrative staff to diagnose the business needs of the BRJP Office and solicit feedback from BRJP staff, prime, and subcontractor to better understand their experience using the current CRM to help make functional and UX improvements, create a product roadmap and a larger technology plan for the BRJP Office. The Business Analyst will need to achieve an understanding of the needs and dynamics of the different user groups that interact with current CRM, leading with empathy.


The Business Analyst will be a champion for the technology needs of the BRJP Office and the Department of Supplier and Workforce Diversity. Their goal will include supporting the proper functioning and ongoing maintenance of all technologies utilized by the Department, increase adoption of those technologies by all stakeholders, and keep abreast of customer satisfaction metrics by integrating user feedback into plans for updates and enhancements.


  • Leads business analysis activities by performing data research and analysis, by investigating problems and recommending options to solutions.
  • Identifies and explores opportunities for service and business improvements.
  • Leads definition, captures, and manages requirements from business stakeholders and users.
  • Discusses workflow and processes with employees in BRJP, as well as prime and subcontractors when necessary, to identify internal and external stakeholder requirements in the form of detailed user stories.
  • Documents user stories clearly and in detail to determine how technology can be better utilized in supporting the work of employees and compliance partners and the mission and goals of the BRJP.
  • Maps out workflow and processes; creates specifications and simple prototypes and sketches of workflows, user interfaces, etc., to provide visualization of needed improvements and translate requirements into technical tasks and action plans.
  • Documents functional specifications, policies and procedures to ensure alignment with user requirements.
  • Facilitates technical requirements development in collaboration with technology teams.
  • Manages and implements requests for changes to baseline requirements.
  • Identifies and leads engagement with key stakeholders and user groups, tailors communications to their respective needs and works with teams to build relationships.
  • Leads coordination and communication between business users and technology teams.
  • Leads engagement with stakeholders and users to support informational needs and conduct training sessions.
  • Leads development of functional test specifications, execution and coordination of solution testing, and performs consolidation of testing results for review.
  • Performs functional and technical configuration activities for solutions based on documented requirements.
  • Provides end user support as required.
  • Supports issue resolution process and root cause analysis to identify operational performance or configuration issues.
  • Meets with the Director throughout the week to discuss work assignments, targeted completion dates, etc.
  • Prepares reports, dashboards and other advanced analytical tools to support data driven management and decision making for BRJP and Boston Employment Commission.
  • Oversees any technology related contracted resources.
  • Perform related work as required.

Minimum Entrance Qualifications:

  • At least three (3) years of full-time, or equivalent part-time, paid experience in a business analyst role including design and configuration of CRM solutions (Lagan solution is preferred).
  • A bachelor’s degree in decision analysis, computer science or a related field is highly desirable and may be substituted for two (2) years of the required experience. A master's degree can be substituted for three (3) years of the required experience.
  • Demonstrated experience managing business and user requirements to enable implementation of changes effectively is required.
  • Demonstrated configuration and usage experience with CRM platform technologies is desirable.
  • Demonstrated experience with database, integration, testing, and mobile technologies is desirable.
  • Demonstrated knowledge of configuring, installing, troubleshooting and supporting enterprise software solutions is required.
  • Demonstrated understanding of agile methodology and how to apply the agile mindset to activities.
  • Prior experience in the public sector such as City or local government is desirable.
  • Proactive approach and strong communication skills.
  • Comfortable with ambiguity and effective with minimal guidance.
  • Excellent partnering and collaboration skills.
  • Ability to exercise good judgment and focus on the details as required by the job.

Additional Desired Skills and Qualifications


  • SCRUM Master/Product Owner certification. Experience working in SCRUM environments.
  • Knowledge and ability with light web development (HTML, CSS, Javascript).
  • Experience working with databases (Access, SQL, noSQL).


Boston Residency is required.


Union/Salary Plan/Grade: Non-Union/MM2/8

Hours per Week: 35


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