City of Boston

LCA Training & Development Specialist

Posted Date 1 month ago(8/24/2022 3:53 PM)
Req ID
Offc of Language and Communica
Regular Full-Time
Boston City Hall
Salary Min
Salary Max
Contact Email


The Mayor’s Office of Language and Communications Access’ (OLCA) goal is to make the City of Boston accessible for everyone.  Everyone deserves to have meaningful access to the information and services they need. We want all City departments to be able to provide language and communication access.


Overview of the Training & Development Specialist : WHO you are

The Training & Development Specialist’s duties include creating training sessions and materials for the Mayor’s Office of Language and Communications Access (OLCA) protocols and procedures to ensure City-wide compliance.  The Training & Development Specialist will also create tailored training sessions per specific departmental needs, as well as oversee the partnership with the Office of Human Resources (OHR) and other departments to integrate LCA training sessions in the City’s onboarding process for new employees and annual compliance.

This position will report directly to the Compliance, Development, & Training Manager.



  • Creates training sessions, presentations, and materials.
  • Presents training sessions to departments to ensure compliance with LCA policy and ordinance.
  • Evaluates training via assessment, surveys, and feedback.
  • Works with LCA Liaisons to ensure compliance with LCA guidelines and procedures.
  • Maintains knowledge of the latest trends in training and development.
  • Develops resources, such as one-pagers, for City employees to utilize and refer to; multilingual resources; and, outreach guides.
  • Reports to and work with the Learning and Development Coordinator to ensure training milestones and goals are met while adhering to an approved training budget.
  • Prepares and implements training budget.
  • Perform related tasks and duties as assigned.

Minimum Entrance Qualifications:

  • A minimum of three (3) years of full-time, or equivalent part-time, experience in public speaking, office administration, or similar field required.
  • An undergraduate degree with a major in public administration, communications, or human resources may be substituted for the required experience.
  • Demonstrated communication, interpersonal, organizational, and follow up skills.
  • Working knowledge of computer based software, such as Microsoft Office Suite (Word, Excel) and Google Suite (Google Documents, Google Spreadsheets), as well as PeopleSoft, is preferred.
  • Ability to multitask and manage several projects at once.
  • Willingness to work directly with multiple City departments.
  • Bilingual preferred (Spanish, Haitian Creole, Cape Verdean Creole, Chinese and Vietnamese).
  • Familiar with the concept of language access.
  • Demonstrated cultural competence with diverse ethnic, cultural and socio-economic groups, multilingual populations, and persons with disabilities.
  • Ability to effectively respond to and interact with all levels of organizational staff.
  • Excellent organizational, analytical, interpersonal and written/oral communication skills.
  • Strong writing skills, including ability to prepare reports, presentations and accurate records.
  • Ablity to exercise good judgement and focus on detail as required by the job.


Boston Residency Required.



Union/Salary Plan/Grade: Nonunion/MM2-4

Hours per week: 35



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