City of Boston

Education and Outreach Manager

Posted Date 2 months ago(8/5/2022 8:20 AM)
Req ID
Human Rights Commission
Regular Full-Time
BCC-Central Office
Salary Min
Salary Max
Posting End Date
Contact Email


This is a provisional appointment.


Brief Job Description (essential function of the job): 


Reporting to the Executive Director, the Outreach and Education Manager is responsible for building constituent outreach and education. Additionally, this individual is responsible for educating residents, community leaders, elected officials, civic associations and the general public about Human Rights and the programs and services offered by the Office. This individual will perform this function and related duties to ensure that the Office effectively engages and serves residents, especially the most vulnerable, and advocates for human rights and equity,furthering the Commission’s mission.


  • Develops effective community outreach and education plans, strategies, and messaging for the Commission under the direction of the Executive Director; this includes but is not limited to Human Rights Commission events.
  • Responsible for conceptualizing, developing and distributing information about BHRC programs and policies to groups with differing levels of professional and lay understanding.
  • Develops and implements programs and activities that informs the public about the policies, programs, and services the Commission offers with a focus on hard to reach populations, especially those with limited English proficiency.
  • Plan and execute educational and outreach activities to further the Commission’s mission.
  • Prepares and delivers presentations on Commission’s services at various settings as needed; this will require evening and weekend participation.
  • Develops multilingual media and messaging to reach protected classes across the City.
  • Develops materials for community organizing and outreach and education efforts and all educational literature for the Office; ensure materials are available for distribution at events and other City services as requested.
  • Create and provide developmental training, workshops and educational programs on human rights.
  • Develops and distributes press releases, service announcements, brochures, flyers and newsletters, in physical and electronic form.
  • Documents, monitors and reports outreach and education data, assessing efforts to identify gaps and recommends activities, initiatives, procedures or protocol for improving efficiency and outcomes.
  • Supports the recruitment and supervision of outreach and education interns, fellows, and contract positions.
  • Works collaboratively with the Equity and Inclusion Cabinet team as needed and required.
  • Develops effective social media and website content, maintaining content current.
  • Provides intake support when needed, working directly with constituents in formalizing a human rights complaint.
  • Performs related work as required.

Minimum Entrance Qualifications:

  • At least three (3) years of full time, or equivalent part-time, experience in public administration, public relations, community organizing, human services, or related field.
  • Bachelor’s degree in communications, public or business administration, social sciences, social services or related field may be substituted for two (2) years of the required experience. A master’s degree in the areas listed above may be substituted for the required experience.
  • Ability to use multiple forms of media including public service announcements, article placements in journals, press releases, speeches, brochures, technical documents, broadcast products and social media, etc.
  • Proficiency with software such as Microsoft Windows, Canva and Google Suite strongly preferred.
  • Strong skills in oral communication and presentation skills.
  • Ability to establish and maintain effective working relationships with staff, community groups and with individuals of diverse economic, cultural and linguistic backgrounds.
  • Ability to create timelines and meet deadlines, exercise initiative, work independently and as part of a team and to follow through on assignments/projects independently required.
  • Strong organizational skills.
  • Knowledge of office procedures and business practices.
  • Knowledge of community outreach and education strategies, including social media.
  • Bilingual preferred (Spanish, Haitian Creole, Cape Verdean Creole, Chinese and Vietnamese).
  • Ability to exercise good judgment and focus on details.


CORI and SORI checks required


Boston Residency Required



Union/Salary Plan/Grade: Non-Union/MO-8

Salary Range: $63,478 to $87,728

Hours Per Week: 35


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