City of Boston

Director of Human Resources

Posted Date 2 months ago(7/25/2022 3:10 PM)
Req ID
Office of Housing
Regular Full-Time
Salary Min
Salary Max
Contact Email


The mission of the Mayor's Office of Housing (MOH) is to make Boston a more equitable and inclusive city where all residents can thrive. MOH oversees programs that create and preserve affordable housing, support homeowners and renters, provide housing and services to homeless individuals and families, and develop city-owned property. The Mayor's Office of Housing (MOH) seeks to carry out its mission through a lens of promoting diversity, equity and inclusion and addressing the effects of systemic racism in our city.

Brief Job Description:

Under the direction of the Director of Operations or designee, the Director of Human Resources will be responsible for all Human Resources functions of the department. In addition, the incumbent will work with MOH leadership to develop and implement personnel policies and strategies that support MOH's programmatic goals.


  • Oversees and directs Human Resources activities and ensures effective and efficient operations. Job responsibilities will include: 1) Workforce management and development, 2) Developing, implementing, and updating Human Resource policies and procedures, 3) Developing training programs in accordance with applicable city, state, and federal laws, collective bargaining agreements and/or departmental rules and regulations.
  • Represent the Department in collective bargaining negotiations and leads or advises supervisors in disciplinary investigations, hearings and other matters in confidence. Represents the Department in employment related hearings, including unemployment, workers’ compensation, and retirement board proceedings.
  • Maintain communications with appropriate union officials for exchange of information, formal and informal discussion of union-management affairs and related matters; assists with impact bargaining obligations, execution of progressive discipline and grievance processes. Represents Mayor’s Office of Housing at personnel related hearings and investigations.
  • Acts as a liaison for the City's Office of Human Resources, Office of Labor Relations and Law Department on employment and related matters. Represents the department in first level labor relations matters, including union grievance procedures and dispute resolution.
  • Acts in a leadership role in the Mayor’s Office of Housing diversity, equity, and inclusion (DEI) initiatives and brings a DEI approach to all HR functions.
  • Oversees the Department’s compliance with City HR policies, including attendance, residency, leave, and ethics.
  • Manages all personnel, human resources and labor related records & information; oversees the analysis, maintenance, and communication of such as required by law.
  • Mediates problems between employees; works to improve communication within and between departments; answers questions from department heads and supervisors concerning personnel policies and procedures.
  • Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations. Prepares reports and recommends procedures to manage retention goals.
  • Provides assistance and information to employees and managers regarding HR matters.
  • Collaborates with management staff on the design and implementation of a training and professional development program for all employees.
  • Oversees the completion of hiring/promotion/termination documentation, budget amendments, job descriptions and job postings; coordinates the approval process of newly created positions.
  • Prepares a variety of statistics and reports pertaining to human resources activities.
  • Supervise and manage staff performing HR duties.
  • Performs related work as required.

Minimum Entrance Qualifications:

  • Five (5) years of experience in either human resources or labor relations, including four (4) years in a supervisory capacity, preferably in a Municipal setting. Bachelor’s degree in human resources, public administration, business administration, labor relations or related field; an equivalent combination of education and experience may be substituted.
  • Advanced degree in public or business administration with a concentration in human resources management, legal studies or labor law degree preferred.


  • Thorough knowledge of public sector personnel and labor practices and applicable federal and state laws regulating hiring and collective bargaining matters. Thorough knowledge of employee classification, compensation and benefits, recruitment, selection, training, and labor relations. Management experience in an enterprise level electronic payroll system environment preferred.
  • Integrity, initiative, judgment, discretion, dependability and ability to work under pressure and deadlines essential.
  • Knowledge of budget preparations and procedures, Proven organizational skills, as well as excellent oral and written communication skills are required.
  • Must have familiarity with Administration/HR/Labor Relations policies and procedures.


  • Strong management and supervisory skills. Skill in the use of personal computers, particularly word processing and spreadsheet applications.
  • Excellent public relations skills.
  • Solid negotiating skills.
  • BAIS HRMS, Microsoft Word, Excel, Access and Google Suite strongly preferred.


  • Ability to interact in a positive and effective manner with personnel at all levels of authority.
  • Ability to communicate clearly and concisely, in writing and orally. Ability to recruit, interview and evaluate job applicants for diverse positions.
  • Ability to maintain accurate and detailed records.
  • Ability to prepare and analyze comprehensive reports.
  • Ability to carry out assigned projects to their completion.
  • Ability to efficiently and effectively administer a human resource system.
  • Demonstrated problem solving ability and ability to maintain productive interpersonal relations in a complex and changing environment.
  • Ability to work effectively in a multi-cultural, multi-ethnic work environment.
  • Ability to exercise good judgment and focus on detail required by the job.



Boston Residency Required.


Union/Salary Plan/Grade: Non-Union/NU-28

Hours Per Week: 35

Please refer to the Salary Information section on the Boston Career Center site for more information on compensation. For each Salary Plan, salaries are listed by Grade and Step.


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