Brief Job Description:
This position focuses on assisting the HR Shared Services Manager in developing and maintaining a HR service delivery framework that best utilizes people, processes, and technologies in serving city employees. The position will provide technical inputs for the end-to-end transformation of the HR function to deliver great experiences for the HR Shared Services with call center, case management, knowledge management, and employee lifecycle campaigns. This position influences the delivery of efficient HR processes and strategies to achieve excellence through the implementation of a HR service delivery framework that transforms how the City organizes its employees and workflows, develops capabilities, and delivers a leading employee experience.
This position delivers components of technical oversight on internal functional and technical initiatives that require coordination with internal implementation partners including the Department of Innovation and Technology (DoIT) and external implementation partners. This position assists business transformation, deploying the processes and connected HR service delivery solution with a priority on data insights and simplified processes. This position assists in the ongoing oversight of the operation and maintenance of the HR service delivery framework, to include identifying opportunities for improvement and areas to increase HR process efficiency and HR service delivery.
Boston Residency Required.
Salary Plan: MM1-10
Hours per week: 35