City of Boston

Community Ambassador

Posted Date 2 weeks ago(7/26/2022 12:09 PM)
Req ID
Health & Human Servs
Regular Full-Time
BCC-Central Office
Contact Email




Brief Job Description (essential functions of the job):




The City of Boston seeks to hire twenty (20) Community Ambassadors to engage, inform, and assist the members of Boston’s community who are most directly impacted by gun and gang violence. Community Ambassadors work in diverse neighborhoods to promote safety and connect people to services. Community Ambassadors will report to the Mayor’s Senior Policy Advisor for Public Safety, and work in partnership with the Boston Housing Authority, Boston Public Health Commission, Human Services Cabinet and representatives from the City’s Street Outreach, Advocacy, and Response (SOAR) to ensure that our approach is effective and integrated into our broader framework.  

Scope of Work


The Twenty (20) Community Ambassador positions are seasonal employment for a six (6) month period commitment providing coverage through the summer months and into the first quarter of the school year, two (2) periods during which  shootings and homicides generally tend to increase.


Community Ambassadors will work in two (2)-person teams (with a total of ten teams). Ambassadors will work on-site from a vetted referral group, and will support community members in their transition from high risk activity to resourced and engaged community work. Both the City’s Street Outreach, Advocacy, and Response team (SOAR) and the Safe and Successful Youth Initiative (SSYI) have extensive touch point and case management matrices that this team will seek to utilize, both to create synergy and to allow for a smooth transition/continuation of services. 

  • Tier A will serve individuals and families within the BHA footprint and communities who have been disproportionately impacted by gun violence (Humboldt corridor).
  • Tier B will serve the juvenile/young adult populations within BPS, DYS, and the Suffolk County District Attorney’s Office department of juvenile diversion under the age of 21.
  • Tier C will focus exclusively on case management and intervention strategies for proven gang members who are driving violence between the ages of 21-24.
  • Tier D will engage with the gang population aged 25+ looking to transition fully from active membership.


The City of Boston’s public safety framework focuses on addressing violence through the public health and equity lenses of prevention, intervention and response. The City works to address the social determinants of violence and create pathways to opportunities for all Bostonians. Through enhanced and intentional communication and coordination between internal departments and our external community partners, we seek to maximize impact and more effectively respond to community needs.


  • Provide referrals and connect community members to the pool of City of Boston social services dedicated to individuals and families.
  • Conduct outreach to community members and organizations.
  • Educate and inform the public about City services and programs.
  • Engage with community members and families identified by both the City and external referring partners–the Boston Public Health Commission, Boston Public Schools (BPS), Street Outreach, Advocacy, and Response (SOAR), and Suffolk County District Attorney’s Office (SCDAO).
  • Performs related duties as required.

Minimum Entrance Qualifications:

  • Skills and knowledge around violence prevention.
  • Experience and ability to facilitate groups/workshops.
  • Understanding and knowledge around gang culture, mindset and behaviors.
  • Cultural competency and ability to navigate and promote sensitivity to issues of race and equity.
  • Excellent interpersonal and communication skills, attention to detail and multi-tasking skills, and be able to work under pressure.
  • Must have reliable transportation to visit client homes and other designated community locations.
  • Oral and written fluency in English required; additional language skills are always welcome.
  • Demonstrated ability to work effectively with diverse organizations, and individuals.
  • Ability to work on weekends and evening if applicable.
  • Excellent organizational and problem-solving skills.
  • Working knowledge of Microsoft Office and Google Suites preferred.
  • Ability to exercise good judgment and focus on detail as required by the job.


Criminal Offender Record Information (CORI) and Sexual Offender Record Information (SORI) checks required.






Expected Start Date: June 6, 2022
Expected End Date: December 2, 2022
Compesation: $25K per the six (6) months position period 
Hours Per Week: 35

Union/Salary Plan/Grade: Non-Union/ Non-Graded 


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