City of Boston

City Hall Plaza Engagement Manager

Posted Date 1 month ago(5/19/2022 8:31 AM)
Req ID
Office of Arts & Culture
Regular Full-Time
Boston City Hall
Salary Min
Salary Max
Posting End Date
Contact Email


Brief Job Description:


Context and Background

Under the supervision of the Chief of Arts and Culture and working closely with the City Hall Plaza Oversight Committee, the Plaza Ambassador will implement the mission and vision of the plaza through year-round programming.

Mission and Vision of the Plaza

As the epicenter of civic activity, Boston City Hall Plaza is a place for inspiration, convening, and celebration. It will serve as an invitation for social, cultural, and political participation for and from all Bostonians. As a welcoming point of engagement with residents, visitors and newcomers, we see this space as an evolving place to play, relax, gather and enjoy a shared experience. 

Value statements:

  • We will create fertile ground for a spectrum of diverse programming that reflects the many cultures and people of Boston
  • We will foster cultural and artistic expressions in line with our equity goals and the Boston Creates Cultural Plan
  • We will model sustainability and resilience in both infrastructure, environment and practice
  • We will prioritize accessibility for all ages and abilities
  • We will provide flexible and accommodating event venues that will attract diverse audiences
  • We will mobilize likely and unlikely partners, collaborate across institutions and sectors, to unite Boston’s cultural scene/civic space
  • We will encourage and inspire excitement, wonder and delight
  • We will reflect and be responsive, adapting this space to fit modern needs
  • We will use this space to inspire civic imagination and experimentation
  • We will welcome and celebrate visitors from all backgrounds 
  • We will reflect the spirit and diversity of our city in our language, programming and approach to the plaza
  • We will acknowledge the history of the land in which we operate on


  • Acts as the steward of the established mission of and vision for the plaza.
  • Advocates for city values in the use of the plaza, in line with the mission statement of the plaza.
  • Coordinates with Property Management and Tourism and Sports, and Entertainment to develop a full calendar of events for the plaza.
  • Recruits local organizations, small businesses, artists, and collaborators for but not limited to performances, day-to-day programming, and events.
  • Develops partnerships with local organizations and collaborates across institutions and sectors.
  • Responsible for achieving equitable procurement goals by contracting with Minority and Woman Business Enterprises.
  • Investigates, researches different programming typologies.
  • Provides and coordinates programming support for community groups that apply to use the plaza.
  • Manages fee structure to support ongoing sustainability of the plaza.
  • Coordinates and communicates weekly programming and logistics with Property Management, Mayor’s Office of Arts and Culture, and Tourism and Special Events.
  • Works closely with internal City Hall Plaza Oversight Committee.
  • Issues a public end of the year report and consistent updates on the plaza.
  • Serves as spokesperson for the plaza and promotes the space.
  • Develops and oversees digital presence and marketing for the plaza.

Develops and oversees creation of a transparent, centralized digital process to manage and system for plaza programming
In the first year, this role will be responsible for testing programs on the plaza and suggesting improvements to process and programs. These duties include:

  • Investigates the potential for experimentation and use the space as a testing ground for new ideas.
  • Explores grant, sponsorships, and other funding opportunities to support programming.
  • Proposes updated business model for the plaza, including updates to fee structure.
  • Investigates and makes recommendations about establishing an external working group/advisory board for providing feedback on programs and accessibility.
  • Performs related work as required.

Minimum Entrance Qualifications:

  • Five (5) years of experience in arts-related programming and two (2) years of supervisory experience 
  • Equivalent demonstrated knowledge or a bachelor’s degree from an accredited college or university with a major in art, art history, arts administration, urban planning, community development, architecture, landscape architecture, construction management, or civil engineering is preferred.
  • A Bachelor’s Degree may be substituted for a maximum of two (2) years of the required experience.  
  • Demonstrated ability to enhance relations with the media, internal stakeholders, staff, and the surrounding communities.
  • Must demonstrate the ability to execute and oversee event production and public programs. 
  • Must be able to collaborative and outside the box thinker.
  • Excellent interpersonal skills and a strong commitment to a workplace culture of collaboration, inclusivity, and professional learning.
  • Exemplary written and verbal communication skills; ability to communicate effectively with a wide range of audiences, including senior government officials.
  • Strong organizational skills.
  • Experience in strategic planning is preferred.
  • Experience in public and private partnerships is a plus.
  • Experience with grant writing and fundraising is a plus.
  • Ideal candidate has experience managing events and programs, developing a range of partnerships (both institutional and community), and activating civic/public spaces or facilities.
  • Ideal candidates should be “self-starters” and comfortable with charting their own course in complex and seemingly hierarchical organizations. Experience working within local government is appreciated, but not essential. 
  • Must be proficient with the Google Suite, and spreadsheets, and have strong written and verbal communication skills. 
  • Additional language proficiency in one of the City of Boston’s top ten commonly requested language accommodations is highly preferred.
  • Ability to exercise good judgment and be detail-oriented. 





Union/Salary Plan/Grade: Nonunion/MO/10

Hours per week: 35


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