This is a provisional appointment.

Brief Job Description (essential functions of the job):

Reporting to the Program Director, develops and ensures implementation of service delivery model to facilitate access to services and opportunities for high-risk and proven risk young people who are engaged with SOAR (Street Outreach, Advocacy and Response) Boston.

• Coordinates and leads SOAR Boston’s service delivery strategy.
• Manages, supervises and evaluates the performance of Resource Coordinators.
• Identifies strategic partners, cultivates relationships and forges partnerships with service providers and other partners across sectors and the Boston area to enhance array of opportunities available to SOAR participants.
• Responsible for ensuring effectiveness of service delivery approach and implementation, in partnership with Strategy & Operations Manager.
• Develops, implements, and evaluates the goals, objectives and policies of the program in conjunction with the Program Director.
• Develops training curriculum for basic job-readiness and life-skills for program participants, as needed.
• Leads supervision meetings with Resource Coordinators, as well as other meetings to regularly review metrics and progress toward goals.
• Serves as lead in addressing ongoing personnel and labor relations matters as it relates to employee conduct and dispute resolution.
• Responsible for comprehensively understanding and enforcing Program, BCYF, and the City of Boston protocols and procedures.
• Ensures accurate documentation and data quality for reporting purposes; prepares a variety of reports and documents necessary for program administration; and ensures proper record maintenance and confidentiality of information.
• Attends scheduled meetings, trainings and workshops.
• Perform related work as required.

• At least four (4) years of full-time, or equivalent part-time, experience in business or public administration, program management or a related field, preferably in the health and human services area working with high-risk and proven-risk youth and families, of which two (2) years must have been in a supervisory capacity.
• A bachelor’s degree in business or public administration or a related field may be substituted for two (2) years of the required experience. Supervisory experience may not be substituted.
• Experience developing and implementing workplace policies and procedures preferred.
• Familiarity with the juvenile justice system and Boston youth service providers required.
• Must have strong oral and written communication skills.
• Proven ability to develop programs, trainings and program frameworks.
• Ability to supervise employees and coordinate program strategies; and to work as part of a team with people from diverse backgrounds.
• Ability to maintain confidentiality.
• Ability to organize and prioritize work to ensure completion of multiple assignments in a timely manner.
• Proficiency with computer software such as databases and Microsoft Office. 
• Ability to exercise good judgment and focus on detail as required by the job.
• Ability to work nights and weekends as needed.

CORI/SORI checks required.

BOSTON RESIDENCY REQUIRED 

Terms:

Union/Salary Plan/Grade: NonUnion/MM2-5

Hours Per Week: 35.