City of Boston

Library Social Worker

Posted Date 3 weeks ago(1/4/2022 1:39 PM)
Req ID
Boston Public Library
Regular Full-Time
BPL Office - 4
Salary Min
Salary Max
Contact Email


Position Overview

Under direction of the Chief of Adult Library Services or delegate, responsible for planning, overseeing and executing the “Social Worker in the Library” program, which places Peer Navigators and graduate and bachelor degree candidate students from schools of social work at Boston Public Library locations. This position will also deliver direct client services to library customers, build partnerships with social service organizations and oversee system-wide social service initiatives as well as working with staff on relevant training and consultations. The position is responsible for tracking and reporting on all library social service efforts.


Reports to

Chief of Adult Library Services (PM7)



Peer Navigators and student interns. As assigned, professional and support staff


Scope of Responsibility


1.  Coordinates, develops, and oversees the Library’s Peer Navigator program in conjunction with external Library partners. Supervises and directs Peer Navigators across the system.

2.  Coordinates and oversees partnerships with local colleges and universities with the graduate schools of Social Work. Acts as the Field Supervisor for student interns placed across the library system.

3.  Provides weekly field instruction and supervision for Peer Navigators and student interns.

4.  Works with partner organization Outreach Navigators, and the library’s Health & Human Service Specialist to provide for the development and implementation of program services and partnerships to meet the health and human services related educational         and informational needs of library customers.

5.  Works with the Health & Human Services Specialist and the Training Coordinator to develop and initiate staff development related to supporting customers with health and human service needs.

6.  The Social Worker will play a key role in training and supporting library staff to effectively serve library customers with health and human services information needs. This will include:

  • Developing and leading staff training sessions.
  • Providing on-location support at different library locations
  • Modeling best practices for front line service.

7.   Responsible for oral presentations and written reports on assigned activities within the department.

8.   Participates in the development of interactive relationships with relevant organizations and institutions to better serve communities and to stimulate use of library’s resources.

9.   Assists with analysis of aspects of related services, operations, and collections and recommends improvements to enhance public service.

10. Keeps current in the best practices of the profession of social work by taking advantage of training and development activities, by reading professional literature, and by participating in professional activities.

11. Actively participates in system-wide committees, training and other professional activities.

12. Performs other related and comparable duties as assigned.




  • Proficiency with MSWord, Publisher, Power Point, and Excel.
  • Ability to execute library policy.
  • Ability to plan and supervise the work of others.
  • Demonstrates initiative and independent decision making skills.
  • Communicates effectively and presents ideas clearly.
  • Ability to think creatively and innovatively.
  • Identifies, plans and prioritizes job responsibilities and tasks; determines and implements project timelines.
  • Demonstrates flexibility and the ability to adapt to change.
  • Collaborates with internal and external partners.
  • Ability to work well with staff and public.
  • Familiarity with health and human services focused community based organizations and agencies; preference for experience with and knowledge of relevant organizations within Boston.

Minimum Entrance Qualifications:



  1. Education – Bachelor's degree from a recognized college or university and a Master’s Degree in Social Work from a Council on Social Work Education accredited program are required.  Relevant subject knowledge and/or specialized training required. In exceptional instances specialized education, training and/or experience may be substituted for part or all of the educational requirements.
  2. Experience – Two years of demonstrated experience performing similar job duties, including managing programs or projects and partnering with city and community agencies required. Experience in clinical social work, providing weekly field instruction and supervision recommended.
  3. Proficiency in a second language other than English desirable.



  1. Some evening and weekend hours.  Ability to travel to off-site locations.
  2. Residency – Must be a resident of the City of Boston upon the first day of hire.
  3. CORI – Must successfully clear a Criminal Offenders Record Information check with the City of Boston.


Union/Salary Plan/Grade: PSA / P / 3

Hours per week: 35


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