City of Boston

Associate Deputy Director (DND) for Supportive Housing

Posted Date 3 weeks ago(12/30/2021 10:34 AM)
Req ID
Neighborhood Development
Regular Full-Time
Salary Min
Salary Max
Contact Email


The mission of the Department of Neighborhood Development (DND) is to make Boston a more equitable and inclusive city where all residents can thrive. DND oversees programs that create and preserve affordable housing, support homeowners and renters, provide housing and services to homeless individuals and families, and develop city-owned property. DND seeks to carry out its mission through a lens of promoting diversity, equity and inclusion and addressing the effects of systemic racism in our city.

The Supportive Housing Division at the Department of Neighborhood Development is responsible for leading the collaborative effort to end homelessness in Boston. The importance of the Division’s work and growth of strategic plans, partnerships and initiatives have increased the need for leadership across those efforts.


Brief Job Description:

Under the supervision of the Deputy Director for Supportive Housing, the Associate Director is responsible for overall leadership, supervision and project management associated with policy and strategic plans to support the mission of equitably ending homelessness in Boston. The ideal candidate will possess the capacity to lead and implement complex system redesign with diverse – and at times competing – stakeholders. They will maintain a bias towards action and commitment to getting results in a highly matrixed environment. In addition, the ideal candidate will possess excellent staff supervisory and project management skills, communication skills, a collaborative approach and the ability to drive multiple complex projects at the same time. As the “second in command,” the Associate Director must be ready to represent the Supportive Housing Division and stand in for the Deputy Director when necessary.


  • Senior leader responsible for significant programmatic and staff oversight.
  • Oversee major programs and projects within the division.
  • Convene staff and coordinate work across the division.
  • Ensure operational efficiency in support programs and projects. Act on the authority of the Deputy Director to advise Operations Manager on processes, reporting and systems necessary to support the division's success.
  • Coordinate new planning and policy development efforts and make recommendations for approval by Deputy Director and other agency leadership as needed.
  • Work with the Deputy Director to produce the Division’s budget submissions and other budget and finance reports.


Strategic Planning, Policy, and Programmatic Responsibilities

  • Assist in the development, refinement, and implementation of the strategic plans to end homelessness in the City of Boston.
  • Convene project implementation teams, leadership teams, and working groups for multiple initiatives.
  • Supervise and manage staff, consultants, and contractors that lead system change, implementation, and efforts related to policy and strategic plans.
  • Project manage complex, multi-stakeholder initiatives to successful completion.
  • Facilitate communication and resolve problems with community organizations, contractors, partners, and other stakeholders.
  • Develop change management tools and strategies to use data to track progress against strategic plans and initiatives.
  • In collaboration with the Deputy Director and other senior team members, provide strategic direction to the Division for policy development and support large scale system change to reach ambitious goals including developing an equitable homeless response system.
  • Perform other related duties as required by the position.


Minimum Entrance Qualifications:

  • At least five (5) years relevant work experience, at least 3 of which must have been in a supervisory or managerial capacity. Appropriate educational substitutions may be made.
  • Degree in public policy, social work, business or public administration or related fields preferred.
  • Excellent organizational, writing, negotiation, speaking, supervisory and interpersonal skills.
  • Proven ability to build collaborative relationships, work with colleagues and external audiences and partners in the areas of public policy, systems change, housing development/operations, and/or the delivery of supportive services.
  • Skilled in facilitation, team building, forging collaborative partnerships, developing and maintaining strong relationships within the community, and convening and engaging people from diverse groups and sectors.
  • Knowledge or Experience with Microsoft Office and Google Suite.
  • Working knowledge of federal and state regulations for housing and homelessness programs and resources.
  • Working knowledge of supportive housing development or operations, particularly local, state and federal resources used to create or operate permanent supportive housing.
  • Ability to exercise good judgment and focus on detail.


Homelessness disproportionately affects people of color, people with disabilities, and other populations; we strongly encourage applications from people who are members of marginalized communities. Preference will be given to candidates who have lived experience relevant to the work.




Terms: Union/Salary Plan/Grade: Non-Union/NU-28

Hours Per Week: 35


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