City of Boston

Chief Digital Officer

Posted Date 3 weeks ago(12/30/2021 12:23 PM)
Req ID
Dpt of Innovation & Technology
Regular Full-Time
ASD-Mgmt Information Systems
Salary Min
Salary Max
Contact Email


The City of Boston’s Department of Innovation and Technology is seeking an entrepreneurial leader to deliver exceptional, user-centered digital government. Boston aims to set new standards in digital engagement, branding, and online services, and our Chief Digital Officer must combine strong vision with the ability to lead a team to deliver on these goals. The Digital Team is a collaborative in-house agency/product studio responsible for the digital interactions of constituents, including:, social media channels, and mobile applications. The team also manages the City’s Brand Guidelines and serves as the design and production support for a variety of online and offline efforts across City departments.


With the launch of the new in July 2016, the City of Boston established itself as a leader in digital government services. The new site puts the focus squarely on the user, creating an experience that is beautiful, welcoming, and highly useful. This site, built through a process that incorporated design thinking and extensive user engagement, serves as the model for other digital services we will provide.


Brief Job Description:


The Chief Digital Officer will be responsible for leading the team that makes this vision a reality across the City of Boston. This person will manage a dynamic team of designers, developers, product managers, and communications specialists to evolve and implement our product roadmap and help build the capacity to create outstanding digital experiences across City departments.


The Chief Digital Officer is part of the Department of Innovation and Technology, and reports to the City’s Chief Information Officer. This person will work directly with the Mayor’s Office, department heads, and other senior leaders across the City.


  • Manages an interdisciplinary team of approximately ten people, providing day-to-day oversight and a long-term vision.
  • Continues to develop the City’s internal and public roadmap for its digital services, managing both short-term project plans and a long-term strategic vision.
  • Acts as an advocate for customers by building products and processes that make user needs a priority, and by evangelizing user-centered design principles within City government.
  • Integrates user research, design thinking, and iterative models of development to the work of the Digital Team.
  • Works closely with the Enterprise Applications Team (also part of the Department of Innovation and Technology) to support the implementation of excellent digital experiences within our enterprise technology systems.
  • Builds on the City’s published Brand Guidelines, manages the team in providing design services and support to advance the goal of a professional, coherent brand identity across digital and print.
  • Supports the Digital Team’s efforts to open source its products, and help nurture a contributor community of external developers and other users of our published source code.
  • Develops Digital skills across City departments through training programs, informal peer groups, and other methods of sharing the principles, methods, and tools used by the Digital Team.
  • Works closely with the City’s press office and Chief of Constituent Engagement to build a social media presence that provides messaging consistent with the City’s overall communications priorities, and delivers channel-appropriate content across an array of online platforms.
  • Supports both long-term, roadmap driven project work and short-term/rapid response needs that are responsive to current events (major storms, unplanned events, high-priority announcements, etc.)
  • Performs related work as required by the job.

Minimum Entrance Qualifications:

  • (5+) five plus years of experience leading cross-functional teams
  • Preferably (5+) five plus years of experience work in digital media/marketing, consulting, product development, and/or government environments
  • A bachelor's or master's degree in business administration, design, engineering, or a related field, or equivalent work experience. Additional education in marketing as well as information and technology disciplines is desirable
  • A compelling vision for government digital service delivery, and the skills to effectively communicate this vision to a variety of audiences.
  • Significant managerial experience required, preferably leading high-collaborative, high-output teams
  • Knowledge of the evolving landscape of digital technologies and an enthusiastic outlook on adapting them to provide exceptional government services
  • A proven track record at building effective and enduring partnerships
  • A demonstrated comfort with the risk-taking, exploratory and self-reflective traits needed for successful innovation.
  • Excellent analytical, strategic conceptual thinking skills
  • Strong influence and negotiation skills
  • Ability to effectively drive people, process and technology change in a dynamic and complex operating environment
  • Excellent oral and written communication skills, including the ability to explain digital concepts and technologies to business leaders, as well as business concepts to technologists
  • Preference given to candidates with strong knowledge of product management, web, and application technologies and best practices, including: product management software such as Aha of Basecamp, Drupal, web analytics, XHTML, CSS, Adobe CS studio, and RSS feeds.
  • Abitlity to exercise good judgement and focus on detail as required by the job. 



Union/Salary Plan/Grade: MM2-14
Hours per week: 35


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed