The City of Boston’s Department of Innovation and Technology is seeking a Data Center Operator to join our Infrastructure Team.

Brief Job Description:

Under the general supervision of Manager or Assistant Manager of Operations, the Data Center Operator will have the following responsibilities.

• Brings the mainframe computer into operation by powering on and performing the initial program load (IPL) of the operating system supervisor program.
• Initiates supervisor action for each of the peripheral hardware devices operating on the computer complex.
• Controls and schedules the release of computer jobs according to a work schedule provided by management to fully utilize the processing ability of the computer.
• Sets up forms and controls on the printer, mount tapes, and cartridges as required.
• Controls the computer queue through the console to execute jobs in priority order.
• Keeps the computer equipment clean and operational.
• Notifies the maintenance contractor when repair or preventive care is needed.
• Performs related duties as required.

• Must be technically literate and willing to learn
• High school diploma with some college experience preferred
• Able to move objects (such as computer paper) weighing 50 pounds or more
• Experience entering data or information into a terminal, PC, or keyboard device
• Ability to submit, monitor, and take appropriate action of jobs through JCL Jes2
• Able to do job duties by learning through job-related materials and primarily through oral instruction and observation
• Experience using Google Suite and Microsoft Office
• Knowledge TSO/TCPIP commands
• Experience operating Xerox printers and its commands
• Ability to act independently to interpret computer-issued error messages and take appropriate action
• Ability to follow written and oral instructions to ensure the operation of the City's computer room equipment and to prepare and maintain logs and records
• Must be willing to work Days/Nights and possibly weekends.

Preferred Additional Qualifications:

• Experience working with enterprise ticketing systems
• Must be detailed-oriented and able to consistently follow established processes and procedures
• Must possess strong people interaction skills, including good customer service and telephone skills, and oral and written communication skills
• Working knowledge & experience working with PC Hardware, Apple Products, & Software applications, although not a mandatory requirement, is strongly preferred
• Ability to respond to telephone calls, emails, and other requests for DoIT support. Ensures all requests are documented and entered into  DoIT’s ticketing system of record.
• Ability to document, track, and monitor technical problems to ensure a timely resolution
• Ability to support and troubleshoot software and hardware problems for end-user applications and systems including but not limited to:operating systems (e.g. Windows, Apple, iOS, Android), common productivity tools (e.g. Microsoft Office, GSuite/Google Apps), print drivers, web browsers, network and file shares, and other tools/systems as required
• Ability to perform computer administrative tasks for callers that may include but not limited to: resetting passwords, unlocking accounts, and troubleshooting other routine and/or semi-routine user computer issues
• Ability to provide timely, professional, accurate, and courteous customer support to all callers while attempting first call resolution to problems
• Ability to run periodic system monitoring scripts to validate applications & services are running

Terms: 

Union/Salary Plan/Grade: SEIU/RL-15

Hours per week:   35