City of Boston

Housing Crisis Case Coordinator

Posted Date 3 weeks ago(11/18/2021 9:39 AM)
Req ID
Neighborhood Development
Regular Full-Time
Salary Min
Salary Max
Contact Email


This is a temporary, grant funded position that will end when grant funding is exhausted, currently expected to be 9/30/2025. The position may be extended if alternative funding is identified.


Brief Job Description: 


Within the Department of Neighborhood Development (DND), under the supervision of the Deputy Director for Housing Stability or their designee, the employee provides emergency housing placement and case management services to tenants who are at risk of eviction and displacement. The employee also manages other emergency cases as needed, referred by the Mayor’s office, or other City Departments and generally be a resource to landlords and tenants on a variety of issues related to rental housing.


  • Responds to housing emergencies and assists tenants with finding temporary and/or permanent housing by providing case management services to tenants who are at-risk of losing their housing or have been displaced.
  • Assesses the needs and status of the at-risk or displaced individual or family in order to determine the housing options and to facilitate access to other needed resources or services.
  • Develops relationships and works with community based agencies, property managers, owners and landlords to facilitate housing placement for at-risk and displaced tenants.
  • Develops relationships and works with staff from other City departments to coordinate housing and services for at-risk or displaced tenants.
  • Provides information and answers inquiries to landlords and tenants and other constituents concerning many aspects of landlord and tenant relations, including familiarity with tenant and landlord rights.
  • Provides information and referral services to City of Boston residents seeking housing assistance.
  • Triages phone cases between operations management team and housing crisis case coordinators.
  • Hosts tenants rights workshops and other offerings to support housing related needs of households at risk of eviction and displacement.
  • Maintains client databases to track efforts and outcomes and produce required reports.
  • Maintains up-to-date information and knowledge regarding tenancy preservation, homelessness prevention and housing placement resources offered by city, state and non-profit agencies.
  • Performs other duties as required.

Minimum Entrance Qualifications:

  • Minimum of (3) three years of full time, or equivalent part-time, experience in providing case management services related to housing search and housing placement.
  • A bachelor’s degree in social work, public policy, government, business administration or a related field is preferred.
  • Demonstrated knowledge of resources available to landlords and tenants to preserve tenancies and assist with housing search.
  • Excellent customer service and proven ability to work with the public.
  • Strong organizational, communication, and interpersonal skills.
  • Demonstrated problem solving and decision making skills.
  • Demonstrated proficiency with standard office workplace technology such as Microsoft Word, Excel and Google Mail.
  • Dual language capabilities are preferred.
  • Ability to exercise good judgment and focus on detail as required by the position.




Union/Salary Plan/Grade: N-21

Hours per week: 35


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