This is a provisional appointment.
Brief Job Description:
Under the supervision of the Superintendent of Fire Alarm, the CAD System Manager is responsible for the management and support of the Boston Fire Department (BFD) CAD system and CAD system interfaces. The CAD System Manager is to oversee all activities and components related to the successful operation of the CAD System. This individual should possess an extensive knowledge of Boston Fire Department call-taking, dispatching and incident management, and departmental standard operating procedures.
Management, maintenance, oversight and support duties of the CAD System Manager include the following, as they pertain to the CAD system:
CAD Database Management (CAD DBM)
Agency Specific (BFD):
Multi-Agency (BFD, BPD, BEMS):
All other related CAD system data
Manage and troubleshoot CAD system interfaces, including the following:
Oversee, support, and coordinate operations of the Mobile Computer Terminals (MCT) that run mobile CAD system software (MPS) in Boston Fire Department apparatus / vehicles.
First-level technical support, troubleshooting and resolution of all CAD software, interfaces and hardware problems or issues. Work proactively to identify potential issues and recommend/implement preventative solutions.
Maintain GIS software necessary to create and manage GIS data, which is required for successful use in CAD system, including the following:
Develop reports and utilities to measure CAD system performance and technical issues, CAD user reports, and CAD incident reports.
Serve as CAD lead to oversee installation, maintenance, and on-going implementation of Intergraph CAD software, hardware, and interfaces, as they relate to CAD system operation. This includes maintaining full operation of the following:
Serve as Primary Point-Of-Contact for BFD with Intergraph (CAD system vendor) and interface vendors.
Serve as Boston Fire Department CAD system liaison to Boston Police Department CAD System Administrator, and coordinate efforts to ensure the following functions are completed:
Assist the Fire Alarm Training Officer in documentation and training materials, as required.
Serve as BFD CAD liaison to other city agencies.
Participate in associated user groups and professional organizations.
Willingness to respond on off hours in critical situations.
Performs related work as required.
Boston Residency Required.
PRE-EMPLOYMENT DRUG TEST IS REQUIRED.
Union/Salary Plan/Grade: SENA/MM1-8
Hours per week: 35