City of Boston

Data Proc Equip Tech

Posted Date 4 weeks ago(11/10/2021 10:11 AM)
Req ID
2021-20914
Dept
Boston Fire Department
Position
Regular Full-Time
Location
BFD-Headquarters
Salary Min
48,293.40
Salary Max
67,447.44
Union
AFI
Openings
1
Contact Email
shella.vetiac@boston.gov

Overview:

This is a provisional appointment.

 

Brief Job Description (essential functions of the job):

 

Under supervision of and reporting to the Information Technology Director and/or delegate, the Data Processing Equipment Technician is assigned to the Information Technology Division and provides technical and administrative support. Assists network and systems managers with the maintenance, efficient operation, upgrade and support of the equipment.

 

The Data Processing Equipment Technician is the first point of contact for the Boston Fire Department Service Help Desk and interacts with service call vendors, outside technical persons, internal IT staff and user personnel to provide first-tier technology support installing, configuring, troubleshooting, repairing and resolving technology equipment and application problems.

 

Responsibilities:

  • Responds to telephone calls, emails and other requests for IT support. Ensures all requests are documented and entered into the Inventory and Ticketing System.
  • Documents, tracks and monitors technical problems to ensure a timely resolution.
  • Provides timely, professional, accurate and courteous user support to all callers.
  • Provides setup, installation, maintenance and repair of desktop hardware or network connectivity.
  • Installs new software applications as directed.
  • Performs computer administrative task for callers that may include resetting passwords, unlocking accounts and troubleshooting other routine or new user computer issues.
  • Applies necessary fixes, patches or upgrades to desktop and network equipment.
  • Makes referrals to appropriate IT staff personnel for follow up when necessary.
  • Completes other computer and network tasks when required.
  • Runs periodic ticketing system monitoring and reports on equipment inventory
  • Performs related work as required.

Minimum Entrance Qualifications:

  • At least one (1) year of full-time or equivalent part-time, paid experience in the support of desktop users including technical experience in preventative maintenance practice and troubleshooting.
  • Technical education completion, A+ certification or computer degree preferred.
  • A proven background working in a Windows Network, Operating System XP, 7, 10 and Microsoft Office applications preferred.
  • Technical experience with modern technology wireless equipment preferred.
  • Ability to perform tasks to completion on a scheduled basis.
  • Ability to work independently.
  • Ability to move equipment, including up and down stairs required.
  • Strong interpersonal skills, including good customer service, phone skills, and oral and written communication skills.
  • Must be a team player, with a flexible attitude toward work assignments and changing priorities.
  • Ability to exercise good judgment and focus on detail as required by the job.
  • Must have and maintain a valid Massachusetts drivers’ license.

 

The position will require traveling to different worksites throughout the city.

 

BOSTON RESIDENCY REQUIRED.

A PRE-EMPLOYMENT DRUG TEST IS REQUIRED.

 

Terms:

 

Union / Salary Plan / Grade: AFSCME / RA-15

35 hours a week

 

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