City of Boston

Community Engagement and Communications Director

Posted Date 7 months ago(11/4/2021 12:16 PM)
Req ID
Health & Human Servs
Regular Full-Time
BCC-Central Office
Salary Min
Salary Max
Contact Email


This is a provisional appointment.


Brief Job Description (essential functions of the job):


Under the guidance of the Director of Mayor’s Office of Food Access and in collaboration with the Health and Humans Services’ Communication Director, the Community Engagement and Communications Director for the Office of Food Access (OFA) is responsible for:


(1) Preparing proactive messaging and educational materials to connect Boston residents with food resources,
(2) Designing communications campaigns that address food insecurity and its attached stigma
(3) Positioning the Mayor and OFA as thought leaders on Food Security issues in the media,
(4) Keeping partners and Boston residents inform about policy changes that have an impact on food security,
(5) Supporting and elevating OFA and partner organization’s work on food security, and
(6) Effectively communicating the Mayor’s Food Access Agenda, his administration’s accomplishments, and any other OFA initiatives to our city’s residents.


  • Designs and implements OFA’s communication strategy to raise awareness and visibility of the Mayor’s Food Access Agenda, OFA’s priorities, and key initiatives and accomplishments.
  • Coordinates all OFA’s community engagement and communications strategies, campaigns, and/or messaging.
  • Manages all of OFA’s public-facing print and digital content, including website, email newsletter, and social media accounts, including those of the OFA’s Director’s, to increase its public presence.
  • Designs engagement and communications metrics to evaluate the effectiveness of the strategies put in place.
  • Evaluate the effectiveness of OFA’s engagement and communication strategies, using qualitative and quantitative feedback.
  • Designs and facilitates meetings and workshops amongst partners, public sector, and/or academia.
  • Transforms data sets, quantitative and qualitative analysis into compelling visuals and stories that highlight the work done by the Office of Food Access.
  • Collaborates with other City Departments to share resources ensuring constituents are receiving updated information related to the Office of Food Access, and other programs, benefits, or resources offered by other departments throughout the City to ensure a holistic approach.
  • Designs and implements technology solutions as needed to streamline resource sharing and referrals.
  • Builds strong relationships and closely coordinates all strategies, campaigns, and/or messaging with the Mayor's Press Office and the Director of Communications for the Mayor’s Office of Health and Human Services (HHS).
  • Promotes and elevates partner organizations' food access work.
  • Attends events to represent OFA, which will require evening and weekend participation.
  • Participates in regular office responsibilities, including phone coverage and constituent services.
  • Performs related work as required.

Minimum Entrance Qualifications:

  • Applicant must have at leave three (3) to five (5) years of full-time experience in the field of communications, service delivery, and/or marketing.
  • Bachelor's degree in business, communications, marketing or related field strongly preferred and may be substituted for two (2) years of the required experience.
  • Demonstrated experience in developing and implementing effective engagement and communication strategies.
  • Experience working with people and media outlets of diverse backgrounds.
  • Ability to adapt to changing priorities, show flexibility, and prioritize competing tasks in a fast-paced environment.
  • Ability to coordinate multiple projects.
  • Experience working in diverse communities including multiple generations (seniors, youth, working adults), as well as across ethnic and racial communities.
  • Experience and commitment to work collaboratively with staff, media outlets, constituents, and community partners.
  • Ability to take initiative, work independently, and think strategically.
  • Ability to work flexible hours, which may include evenings and/or weekends.
  • Ability to exercise good judgement and focus on detail as required by the job. 


Boston Residency Required



Union/SalaryPlan/Grade: Non-Union/MO/6

Hours per week: 35


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