City of Boston

Program Manager, On-Street Accessible Parking

Posted Date 1 month ago(10/29/2021 1:34 PM)
Req ID
Comm. for Persons with Disabil
Regular Full-Time
Salary Min
Salary Max
Contact Email


Brief Job Description:


The Program Manager manages the day to day operations of parking programs at the Commission. Provides expert referrals via e-mail, phone, or in person on a wide range of support services within the City and State, and follows up with constituents to ensure positive outcomes. Helps inspire and shape the Commission's mission of engaging, advocating and serving the residents of Boston with disabilities, to create a thriving, healthy and innovative Boston. Duties are performed under the general direction of the Commissioner, reporting directly to the Commission’s Chief of Staff. One of seven staff members of the Commission team comprised of the Commissioner, Chief of Staff, Architectural Access Specialist, Architectural Access Project Coordinator, Program Manager, Outreach and Engagement Specialist, and Staff Support Specialist.


General Responsibilities

  • Manages applications for all programs that fall under this department, such as the Accessible Parking Program, PCA Parking Permit Program, Information and Referral, and others.
  • Manages and responds to communication received through the Commission general e-mail as well as the City of Boston CRM (Constituent Relations Management) system.
  • Responds to callers who are in need of information and referrals by giving out accurate information, following up on their outcomes, and keeping a detailed phone log.
  • Provides friendly, compassionate, culturally sensitive referrals as well as answering questions related to Commission services and programs for walk-in constituents.
  • Identifies and compiles outside resources and support service for people with disabilities.
  • Provides updates to the Commissioner regarding challenging constituent interactions and themes in constituent complaints.
  • Stays informed of applicable laws and policies on programs and services for people with disabilities on a City, State, and Federal level.
  • Develops new initiatives in response to constituent needs.


  • Meets regularly with the Commissioner and/or Chief of Staff to brief, discuss, and assess projects; participates in all OHHS staff meetings as required and requested.
  • Participates and contributes in meetings as required and requested by supervisors.
  • Accompanies the Commissioner to meetings, providing notes and ensuring follow-up as needed.
  • Serves as a delegate for the Mayor and the Commissioner in meetings, bodies, and events, as requested.
  • Updates website regularly with information on new and existing programs in the Disabilities Commission.
  • Contributes to team effort by accomplishing related results to reach the mission of the Office.Performs related work as required.
  • Performs related work as required by the job.


Minimum Entrance Qualifications:

  • At least two (2) years of full-time, or equivalent part-time, experience in human services, constituent services, or relevant area which includes knowledge of disability issues and direct experience working with diverse populations.
  • Substantive knowledge of the City of Boston neighborhoods and local dynamics.
  • Research capabilities, analysis, and utilization of data in the social sciences are desirable.
  • Proficiency in utilizing technology for planning, research, and communication.
  • Ability to establish and maintain effective working relationships and to exercise sound independent judgment in planning, directing, and coordinating projects.
  • A proven ability to work collaboratively as a colleague and team builder.
  • Demonstrated capability to work independently and efficiently with minimal supervision.
  • Innovative thinking with a results-focused work ethic.
  • Strong written/verbal communication, interpersonal, organizational, problem-solving skills preferred
  • Demonstrated motivation, commitment, and passion, integrity, credibility, and commitment to the mission of the City of Boston.
  • Bilingualism in one of the top five languages of Boston residents is strongly preferred.
  • Ability to work a flexible work schedule in support of position’s duties.
  • Ability to exercise good judgment and focus on detail as required by the job.

Boston Residency Required.




Hours per week: 35



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