City of Boston

Outdoor Dining Specialist (Staff Assistant II)

Posted Date 3 months ago(10/19/2021 10:34 AM)
Req ID
Consumer Affairs & Licensing
Regular Full-Time
May Consumer Affairs
Salary Min
Salary Max
Contact Email


Brief Job Description:


Under the supervision of the Licensing Board’s Director of Operations & Licensing and in partnership with the Public Improvement Commission, Office of Economic Development, Boston Transportation Department, Public Works, and the Inspectional Services Department, the Outdoor Dining Specialist is responsible for serving as the primary contact in the Licensing Board for the license extension requests, reviews, and updates related to outdoor dining.


  • Manages, reviews, approves, and conducts follow up with outdoor dining applicants on behalf of the Licensing Board.
  • Prepares for and supports any Licensing Board hearings associated with outdoor dining requests, including licensed premise extensions, entertainment, and disciplinary hearings.
  • Supports licensees with application questions and follow-ups.
  • Manages complaints and concerns received by the Licensing Board, 311, and the outdoor dining team email and conduct relevant follow-up.
  • Works with other licensing staff that processes Special One Day applications and One Time Entertainment licenses.
  • Assists the Small Business Development Office with finding alternative locations or resources for applicants.
  • Works closely with the Outdoor Dining Program Manager, Restaurant Program Assistant, and Licensed Premise Unit on all matters related to outdoor dining.
  • Conducts occasional site visits with the Outdoor Dining team and the License Premise Unit as needed.
  • Performs related work as required by the job. 

Minimum Entrance Qualifications:

  • At least four (4) years of relevant experience in licensing or project management is preferred.
  • A bachelor’s degree in business or public administration, business, marketing, finance, or a related field preferred and may be substituted for two (2) years of the required experience.  Appropriate educational substitutions may be made.
  • Preferable if candidate has good knowledge of  departmental rules and regulations relative to the processing and issuance of licenses pursuant to Massachusetts General Laws Chapter 138 and 140 and the Rules and Regulations of the Alcoholic Beverages and Control Commission.
  • Familiarity with Boston’s neighborhoods and direct experience dealing with neighborhood businesses’ needs preferred.
  • Strong customer service skills, including rapid and quality follow-through.
  • Strong negotiation and organizational skills.
  • Ability to lead, strategize, and problem solve.
  • Demonstrated knowledge of city services and permitting processes.
  • Strong oral and written communication skills.
  • Bilingual or multilingual proficiency preferred.
  • Excellent computer skills, including MS Office, Google Suite, and experience with other field related programs/software preferred.
  • Ability to work weekends and evenings as necessary.
  • Ability to exercise good judgment and focus on detail as required by the job.



Boston Residency Required.




Uniion/Salary Plan/Grade: MO-6

Hours per week: 35



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