City of Boston

Outreach and Engagement Specialist

Posted Date 4 weeks ago(9/29/2021 11:07 AM)
Req ID
Comm. for Persons with Disabil
Regular Full-Time
Salary Min
Salary Max
Contact Email


Brief Job Description:


The Outreach and Engagement Specialist will develop and implement a range of outreach strategies to raise awareness of the Commission on Persons with Disabilities, drive up diverse resident engagement and service usage, and help the City achieve its impact goals. Provides leadership for all engagement initiatives and forums, prioritizing a data-driven strategy that reaches and engages the most disengaged residents and neighborhoods. Helps inspire and shape the Commission's mission of engaging, advocating and serving the residents of Boston with disabilities, to create a thriving, healthy and innovative Boston. Duties are performed under the general direction of the Commissioner, reporting directly to the Commission Chief of Staff. One of seven staff members of the Commission team comprised of the Commissioner, Chief of Staff, Architectural Access Specialist, Architectural Access Project Coordinator, Outreach and Engagement Specialist, Program Manager, and Executive Assistant.


  • Creates and organizes effective outreach tools including presentations, program materials, and social media campaigns.
  • Provides direction on communication outreach strategies including social media, digital marketing, and educational campaigns on disability issues.
  • Maintains office literature such as brochures, flyers, and handouts, by updating, tracking, and printing as needed.
  • Works with the Mayor’s Office of Language and Communications Access to translate vital documents.
  • Executes administrative tasks including fielding telephone calls, receiving and directing visitors, processing incoming and outgoing mail, processing invoices, data entry, and filing.
  • Engages community partners and the Advisory Board, including through regular bulk email communications and maintaining stakeholder outreach lists.
  • Collaborates with City departments to ensure branding of and education about the Commission’s work is incorporated into every opportunity.
  • Assists with ongoing community engagement initiatives, including ADA Day, Disability Community Forum, Disability Mentoring Day, Civic Engagement Day, and others.
  • Meets regularly with the Commissioner and Chief of Staff to brief, discuss, and assess projects; participates in all staff meetings as required and requested.
  • Serves as a delegate for the Mayor and the Commissioner in meetings and events, as requested. Reports back to the Commissioner and/or Chief of Staff including relevant opportunities and action items.
  • Works toward program success metrics, and monitors and reports on metrics regularly.

Contributes to team effort by accomplishing related results to reach the mission of the Office

Minimum Entrance Qualifications:

  • Three (3) years of work experience in human services or another relevant area including knowledge of disability issues; coordinating working groups and meetings, managing databases and websites, and drafting reports and briefings; strong written and verbal communications skills; ability to build effective internal and external networks.
  • Knowledge of the City of Boston neighborhoods and local dynamics preferred.
  • Experience with and knowledge of disabilities preferred.
  • Research capabilities, analysis and utilization of data in the social sciences are desirable.
  • Strong skills and experience in outreach and social media
  • Proficiency in utilizing technology for planning, research and communication.
  • Highly organized with good written and oral communication skills.
  • A proven ability to work collaboratively as a colleague and team builder.
  • Demonstrated capability to work independently and efficiently with minimal supervision.
  • Innovative thinking with a results-focused work ethic.
  • Strong interpersonal skills, motivation, commitment, and passion, integrity, credibility, and commitment to the mission of the City of Boston.
  • Ability to work a flexible work schedule to accommodate evening meetings.
  • Bilingualism in one of the top five languages of Boston residents is strongly preferred.
  • Ability to exercise good judgment and focus on detail as required by the job.


Boston Residency Required.



Union/Grade/Salary: Non-Union G-17

Hours per week: 35 hours 




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