City of Boston

Outreach and Communication Director

Posted Date 1 month ago(9/16/2021 3:18 PM)
Req ID
Health & Human Servs
Regular Full-Time
BCC-Central Office
Salary Min
Salary Max
Posting End Date
Contact Email


This is a provisional appointment.


Brief Job Description (essential functions of the job):


Under the guidance of the Director of Mayor’s Office of Food Access and in collaboration with the Health and Humans Services’ Communication Director, the Outreach and Communication Director is responsible for: (1) preparing proactive messaging and educational materials to connect Boston residents with food resources, (2) designing communications campaigns that address food insecurity and the attached stigma (3) positioning Mayor Walsh and OFA as thought leaders on Food Security issues in the media, (4) keep partners and Boston residents inform about policy changes that have an impact on food security, (5) Support and elevate OFA and partner organization’s work on food security,  and (6) effectively communicating Mayor Walsh’s Food Access Agenda, his administration’s accomplishments, and any other OFA initiatives to our city’s residents.


  • Develops communications campaigns that frame food security in the press and social media.
  • Crafts proactive communication strategies, messaging, and/or educational campaigns for our city’s residents that address food insecurity stigma.
  • Designs and implements OFA’s communication strategy to raise awareness and visibility of Mayor Walsh’s Food Access Agenda, OFA’s priorities, and key initiatives and accomplishments.
  • Builds strong relationships and closely coordinates all strategies, campaigns, and/or messaging with the Mayor's Press Office and the Director of Communications for the Mayor’s Office of Health and Human Services (HHS).
  • Manages all of OFA’s public-facing digital content, including website, email newsletter, and social media accounts, including those of the OFA’s Director’s, to increase its public presence. 
  • Designs and manages all OFA public-facing print materials, including OFA brochure(s), one-pagers, flyers, and reports.
  • Creates content and coordinates input on infographics, etc. and newsletters that demonstrate the work, goals, and objectives of OFA.
  • Promotes and elevates partner organizations food access work.
  • Evaluates the effectiveness of OFA’s communication strategies, using qualitative and quantitative feedback. 
  • Attends events to represent OFA, which will require evening and weekend participation.
  • Participates in regular office responsibilities, including phone coverage and constituent services.
  • Performs related work as required.

Minimum Entrance Qualifications:

  • Three (3) years of full-time experience in the field of communications, and/or marketing.
  • Demonstrated experience in developing and implementing effective communication strategies.
  • Experience working with people of diverse backgrounds.
  • Ability to adapt to changing priorities, show flexibility, and prioritize competing tasks in a fast-paced environment.
  • Ability to coordinate multiple projects.
  • Experience and commitment to work collaboratively with staff, media outlets, constituents, and community partners.
  • Ability to take initiative, work independently, and think strategically.
  • Ability to work flexible hours, which may include evenings and/or weekends.

Preferred Experience:

  • A Master’s degree in the above-mentioned fields preferred and may be substituted for two (2) years of required experience. 
  • Experience developing public awareness communications content for diverse communities and in languages other than English.
  • Experience developing messaging for mainstream audiences on the issues that affect food insecure populations.
  • Experience integrating data and storytelling into communications content.
  • Multilingual and/or multicultural persons strongly encouraged to apply.


Boston Residency Required



Union/SalaryPlan/Grade: Non-Union/MO/6

Hours per week: 35


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