City of Boston

Senior Program Manager

Posted Date 2 weeks ago(9/8/2021 1:48 PM)
Req ID
Neighborhood Development
Regular Full-Time
Salary Min
Salary Max
Posting End Date
Contact Email


Brief Job Description (essential functions of the job): 


Within the Department of Neighborhood Development, under the supervision of the Deputy Director of the Office of Housing Stability and Emergency Assistance (OHS), the Sr. Program Manager for the Rental Relief Fund (RRF) will be responsible for ensuring the continued distribution of emergency rental assistance to tenants and landlords and implementation of programmatic changes based on need and federal funding guidelines. The Sr. Program Manager in
RRF will work in close collaboration with OHS staff and Rental Relief Fund program assistants to ensure the thoughtful coordination of resources and case management that help prevent the displacement of residents in the City of Boston.


  • Manages operations for Rental Relief Fund including relationships with partner agencies distributing rental assistance and community partners supporting outreach.
  • Provides information to stakeholders interested in emergency rental assistance resources.
  • Answers inquiries from landlords, tenants, attorneys and other City departments concerning emergency rental assistance resources, including familiarity with tenant and landlord rights.
  • Refers renters and landlords to appropriate organizations that can assist them with maintaining their tenancy or relocating to other housing.
  • Creates protocols for providing emergency rental assistance resources in accordance with federal guidance.
  • Assists with the updating of Salesforce and other program materials as required.
  • Coordinates information and referral with other city agencies specializing in homelessness prevention and tenancy preservation.
  • Maintains accurate and complete information on the performance of partner agencies.
  • Supervises and trains Rental Relief Fund program staff, legal interns, volunteers and coordinate application assignments.
  • Drafts and researches proposed legislation and city ordinances for Deputy Director’s review.
  • Forms relationships with area law schools and legal institutions with the goal of creating low cost and accessible legal resources for landlords and tenants.
  • Performs related work as required.

Minimum Entrance Qualifications:

  • At least four (4) years of full-time, or equivalent part-time, demonstrated experience in housing or real estate, preferably in work which included homelessness prevention and tenancy preservation including two (2) years of supervisory experience. Appropriate educational substitutions may be made.
  • Demonstrated legal knowledge of landlord/tenant rights and responsibilities.
  • Strong customer service skills and ability to work with the public.
  • Working knowledge of resources available to landlords and tenants.
  • Ability to conduct effective group meetings, trainings and presentations.
  • Ability to produce effective housing-related materials and reports to constituents.
  • Demonstrated proficiency with Microsoft applications, specifically Word, Excel and Access highly preferred.
  • Demonstrated knowledge of City’s regulations and processes preferred.
  • Strong organizational, communication and organizational skills.
  • Ability to speak and write other languages preferred.
  • Ability to exercise good judgment and focus on detail as required by the job.

Must be able to work a flexible schedule, i.e., the willingness to work evenings and weekends as needed.

Boston Residency required.

Union/Salary Plan/Grade: SEIU 888/N-23
Hours Per Week: 35


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