City of Boston

Assistant Director (DND)

Posted Date 4 weeks ago(8/24/2021 9:47 AM)
Req ID
Neighborhood Development
Regular Full-Time
Salary Min
Salary Max
Posting End Date
Contact Email


The mission of the Department of Neighborhood Development (DND) is to make Boston a more equitable, inclusive, and anti-racist city where all residents can thrive. DND works with communities to strategically invest public resources and oversees programs that create and preserve affordable housing, support homeowners and renters, provide housing and services to homeless individuals and families, and dispose of city-owned property. As the Department most responsible for affordable housing and related services in Boston, DND seeks to implement and adhere to policies that will create racial equity in housing. DND commits to identifying and dismantling existing systems of oppression as they exist in our organizational culture, internal policies, external programs and policies, and our engagement with the community.


Brief Job Description (essential functions of the job):

Under the direct supervision of the Deputy Director of the Office of Housing Stability (OHS), the Assistant Director will be responsible for overseeing program and policy development and ensuring the effective day-to-day operations of this division. As a master of both big-picture efficiency and individual task follow-up, the Assistant Director works closely with all staff to ensure that the Division’s housing programs to assist Bostonians in housing crisis goals are met, staff are receiving the support they need, and the public is being effectively served. The Assistant Director is an integral part of the management team and acts as a problem solver and leader who works to make the Division’s Operations more efficient, effective, and human centered.


  • Supervises and trains staff and interns.
  • Works closely with the Deputy Director to develop and implement appropriate policies and procedures governing the day-to-day operations of the OHS division.
  • Oversees all policy initiatives and handles all program policy research for OHS.
  • Assists in overseeing development of new programs for OHS programming including case management and housing policy advocacy.
  • Serves as backup to Deputy Director to work closely with landlords, management companies, housing authorities, and tenants to negotiate housing solutions, help residents stay housed, and find new affordable opportunities.
  • Establishes and implements program policies and procedures, reviews past practices and makes recommendations to meet the needs of an ever changing rental market and housing ecosystem.
  • Manages all project reporting and financial tracking systems and databases.
  • Coordinates divisional marketing and communication activities.
  • Coordinates projects within OHS, across divisions, and with other City agencies.
  • Oversees project files archiving and perform internal file reviews to ensure quality control and efficiency.
  • Liaison with Administration and Finance division on day-to-day administrative and financial activities as well as annual budget planning.
  • Enhances the division’s overall external customer service.
  • Works with the DND Director of Operations to ensure day-to-day operational priorities are met.
  • Works with the Deputy Director to manage the OHS budget and all budget related requests and actions for OHS.
  • Attends night and weekend community meetings as required.
  • Performs special projects, initiatives and other duties as assigned to fulfill the functions of the position and as required by the Deputy Director.
  • Performs related work as required. 

Minimum Entrance Qualifications:

  • Minimum of five (5) years of relevant work experience, three (3) of which were in a supervisory role.
  • Bachelor’s degree in Business, Public Administration or other related fields preferred. 
  • Appropriate educational substitutions may be made.
  • Experience in management of building services preferred.
  • Strong personal computer skills required, with demonstrated knowledge of Microsoft Office software (Word, Excel, Access, PowerPoint, Outlook) and familiarity with Salesforce preferred.
  • Excellent communication, analytical, organizational & interpersonal skills.
  • Proven ability to build collaborative relationships, work with colleagues within DND and other departments to facilitate completion of both small and large projects and get positive resolution to outstanding issues.
  • Familiarity with Boston neighborhoods preferred.
  • Must have and maintain a valid Massachusetts driver’s license or comfort using other modes of transportation to travel between DND’s property.
  • Ability to exercise good judgement and focus on detail as required by the job. 


Boston Residency Required.




Union/Salary Plan/Grade: Non-Union/NU-26

Hours Per Week: 35


Please refer to the Salary Information section on the Boston Career Center site for more information on compensation. For each Salary Plan, salaries are listed by Grade and Step.


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