The mission of the Department of Neighborhood Development (DND) is to make Boston the most livable city in the nation by working with communities to build strong neighborhoods through the strategic investment of public resources. DND oversees programs that create and preserve affordable housing, support homeowners and renters, provide housing and services to homeless individuals and families, and dispose of city-owned property. Within DND, the Innovation and Technology (IT) Division is responsible for providing the technology needs and performance strategies to maintain an exceptional level of constituent service and to assist the department in executing on its key objectives.
Brief Job Description (essential functions of the job):
Under the supervision of the Director of Innovation & Technology, the Technology Support Specialist will be responsible for ensuring that all staff members at DND have the IT tools and training needed to perform their job functions efficiently and effectively. The Technology Support Specialist plays an essential support role in ensuring the nearly 150 staff across the department have the hardware, software, and network resources needed to provide exceptional service to the City of Boston’s constituents. The role assumes primary responsibility for managing the IT helpdesk, supporting the adoption and integration of new technologies, and working across the IT Operations sub-group to ensure all DND staff have access to necessary technology resources.
Furthermore, this role will work closely with the Senior Network Engineer and the Director of Innovation and Technology to implement an ethos of continuous quality improvement within the IT Division and more specifically, the processes established to support our users. This position will help identify areas for improvement within the division’s existing support function, and spearhead initiatives to implement upstream training programs and drive greater end-user empowerment.
BOSTON RESIDENCY REQUIRED
Union/Salary Plan/Grade: SEIU 888/N-21
Hours Per Week: 35
Location: 12 Channel Street, Boston