City of Boston

Operations Manager

Posted Date 2 months ago(8/2/2021 3:36 PM)
Req ID
Neighborhood Development
Regular Full-Time
Salary Min
Salary Max
Posting End Date
Contact Email


Brief Job Description (essential functions of the job): 


Do you want to help end homelessness in Boston?
The Department of Neighborhood Development (DND) is seeking an Operations Manager for the Supportive Housing Division.

The mission of the Department of Neighborhood Development (DND) is to make Boston the most livable city in the nation by working with communities to build strong neighborhoods through the strategic investment of public resources. DND oversees programs that create and preserve affordable housing, support homeowners and renters, provide housing and support services to homeless individuals and families, dispose of city-owned property, and develop innovative new housing policies and programs to support Boston residents.

The Supportive Housing Division at the Department of Neighborhood Development is responsible for ending homelessness in Boston. The importance of the Division’s work and subsequent growth of the Division’s annual budget ($28M in FY15 to $43M in FY21, a 53% increase) have increased the need for efficient operations across the Division.

Under the direct supervision of the Deputy Director for Supportive Housing or their designee, the Operations Manager will assist the Deputy Director and all senior staff in overseeing all operations of the Supportive Housing division.


  • Develops and implements appropriate policies and procedures governing the day-to-day operations of the division.
  • Manages all project reporting, financial or other tracking systems, and databases.
  • Leads the design, training, implementation and maintenance of the division’s software and project management tools, and professional development needs.
  • Works with division leadership to develop annual strategy goals and performance measures and ensure progress against these goals is reflected in contract and team performance.
  • Create, edit and manage internal and external communications, public facing reports, and marketing activities for the division.
  • Coordinates constituent services for the Division.
  • Performs all aspects of procurement and supports compliance and regulatory reporting.
  • Prepares and submits contracts.
  • Submits invoice payments.
  • Budget and monitor grants managed directly by DND.
  • Coordinates projects and organizes meetings within divisions, across divisions, and with other City agencies.
  • The Operations Manager will work with the Human Resources team to recruit, identify and determine the best candidates for vacancies as they arise.
  • Oversight of organization of division files, documents and records archiving and perform internal file reviews to ensure quality control and efficiency.
  • Liaison with Administration and Finance Division on day-to-day administrative and financial activities as well as annual budget planning and audits.
  • Supervises program assistant and administrative staff as needed.
  • New Employee liaison, including assessment and preparation of physical space, office supply and equipment needs.
  • Attends occasional night and weekend meetings as required.
  • Perform special projects, initiatives and other duties as assigned to fulfill the functions of the position.
  • Peforms related work as required.

Minimum Entrance Qualifications:

  • Leadership and management skills to oversee staff and projects, with at least four (4) years of full-time or equivalent part time experience in public administration, with at least three (3) years of experience in the field of administration and finance, with emphasis on the City of Boston’s expenditure process structure preferred.  Appropriate educational substitutions may be made
  • Excellent negotiation, writing, presentation, organizational, interpersonal, managerial, and communication skills
  • Familiarity with relevant Federal and State homeless and housing programs; Familiarity with HUD regulations, including the Continuum of Care program.
  • Knowledge of public systems of care and resources for homeless populations in Boston and Massachusetts
  • Strong knowledge of Microsoft Office and Google, required; knowledge ofSalesforce and HUD and related reporting systems, such as the Homeless Management Information System, Boston’s homeless data warehouse, Boston’s Coordinated Access System, and esnaps preferred
  • Working knowledge of City and State regulations and procurement processes preferred.
  • Ability to produce effective policies and procedures, training materials, and presentations.
  • Ability to conduct effective group meetings, training sessions and presentations
  • Ability to articulate and strategically pursue new ideas to improve homeless systems
  • Demonstrated sensitivity to the needs of diverse populations and specifically the needs of people experiencing homelessness
  • Ability to exercise good judgment and focus on detail as required by the job.


Homelessness disproportionately affects people of color, people with disabilities, and other populations; we strongly encourage applications from people who are members of marginalized communities. Preference will be given to candidates who have lived experience relevant to the work.


 Please attach a cover letter to your resume when applying for this position





Terms: Union/Salary Plan/Grade: Non-Union/NU-25

Hours Per Week: 35


Please refer to the Salary Information section on the Boston Career Center site for more information on compensation. For each Salary Plan, salaries are listed by Grade and Step.


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