Brief Job Description (essential functions of the job):
Under the direction of the CTO & Technology Center Supervisor, the Technical Support Associate provides high-quality customer service by assisting the public and/staff in the use of computers, through answering basic computer questions, explaining the Library's technology services and assists in basic computer instruction. Associate will also provide first level technical support, receive problem reports, perform initial troubleshooting and triage problem reports as appropriate. Also assist in the performance of in-house installation, maintenance, testing of and troubleshooting of software, hardware, components and peripheral devices, in accordance with department guides and instruction, and assists in the maintenance and care of computer peripheral equipment; and performs data entry and basic data updates.
Technology Center Supervisor
1) Education - High school graduate or equivalent.
Union/Salary Plan/Grade: AFSCME/LA-5
Hours per week: 35