City of Boston

Head Clerk

Posted Date 2 months ago(6/16/2021 10:18 AM)
Req ID
2021-19950
Dept
Boston Fire Department
Position
Regular Full-Time
Location
BFD-Fire Prevention Civilian
Salary Min
38,166.95
Salary Max
53,305.14
Union
AFI
Openings
2
Contact Email
shella.vetiac@boston.gov

Overview:

This is a provisional appointment.

 

Brief Job Description (essential functions of the job):

 

Under the supervision of an employee of a higher grade in the Fire Prevention Division, interprets policies, rules and regulations and is responsible for the electronic scheduling and assignment of certificates, licenses, registrations, smoke and carbon monoxide detector inspections, permits (building, construction, etc.), and monitoring and tracking the completion of inspections. Receives requests for inspections and schedules inspections electronically using permitting Hansen software. Performs data entry during the scheduling process; electronically prepares the certificate to be issued to the customer and assigns the appropriate fee for the inspection. Strong customer service skills are required to increase daily inspection capacity with technical skills and attention to detail to process the transactions more efficiently and accurately.

Responsibilities:

  • Receives requests by phone and in person and electronically schedules inspections for smoke and carbon monoxide detectors, licenses, certificates, registrations and permits, e.g., building, construction, etc., using permitting Hansen software.
  • Assigns inspections to appropriate inspector.
  • Monitors and tracks completion of inspections.
  • Receives reports from inspectors and enters data to prepare certificate, license, permit or registration. Ensures accuracy and completeness of information.
  • Generates reports to demonstrate proficiency of the division.
  • Receives payments in cash or check for inspections. Reconciles daily deposits. Informs supervisor of daily number of inspections and cash receipts.
  • Answers all inquiries for information from the public as required or refers them to the appropriate personnel or agency.      
  • Maintains all related files and records whether paper or computerized in Access, Excel, Word, PeopleSoft, and Hansen.      
  • Prepares and sends out required correspondence relating to inspections performed, failure to pass inspection, etc.
  • Provides support by processing and issuance of other permits, licenses and certificates as needed by the division.
  • Retrieves information or data from files relative to permits, certificates, licenses, registrations and inspections.
  • Performs related work as required.

Minimum Entrance Qualifications:

  • At least three (3) years of fulltime, or equivalent part-time, office experience.
  • Successfully completed education at a recognized non-degree granting business school beyond the high school level may be substituted for a maximum of one (1) year of the required experience on the basis on one (1) year of such education for six (6) months of experience.
  • Successfully completed education toward a degree from a recognized school may be substituted for a maximum of two (2) years of the required experience on the basis of one year of such education for six (6) months of experience.
  • Experience with Microsoft Office and familiar with Hansen strongly preferred.
  • Highly organized with a strong attention to detail and ability to multitask, establish priorities and meet deadlines.
  • Strong interpersonal, customer service skills and willingness to work as a part of a team.
  • Ability to exercise good judgment and focus on detail as required by the job.                  

                                                                                         

                      

Pre-Employment Drug Test is Required

 

BOSTON RESIDENCY REQUIRED

 

Terms:

Union/Salary Plan/Grade:  AFSCME/RA-12 

Hours per week:  35

                                                                  

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