Brief Job Description (essential functions of the job):
The Department of Innovation and Technology, Enterprise Applications team is looking for a Senior Business Analyst. The Enterprise Applications team supports many of the technology platforms (CRM, Permitting, Revenue Management, ERP, etc.) which power the delivery of City services. The City of Boston uses a CRM platform to support its nationally-recognized constituent engagement program, and to improve the life of Boston’s neighborhood residents. This is an opportunity for an experienced individual to lead the business process design, functional and technical capabilities improvements, product roadmap, and ongoing support of the CRM platform and associated solutions that deliver services to the City’s workforce and constituents.
BOSTON RESIDENCY REQUIRED - You must live within Boston city limits at the start of your employment. Residency will be verified.
Union/Salary Plan/Grade: SENA/MM1-8
Hours per week: 35
The DoIT (Department of Innovation and Technology) team makes sure the networks, computers, and systems that support the City are secure and effective. We also manage the City’s websites and technologies focused on service delivery. Our department is led by the CIO. To learn more please visit us: https://www.boston.gov/