Brief Job Description (essential functions of the job):
Under the direct supervision of the Director for Innovation and Technology, the product owner is a key member of the support team. The core of the product owner’s work is helping DND maximize usable technology to support the mission and goals of the department. As the product owner, you will interact with each division and work with a broad array of policy initiatives. Each of the five major divisions - Supportive Housing, Neighborhood Housing Development, Office of Housing Stability, Real Estate Management and Sales, and the Boston Home Center - need custom solutions for using our proprietary systems like Salesforce and Google apps. They also need assistance utilizing external options and hardware to its best capabilities. The key will be to help these departments strike a balance of finding efficiency and engagement using technology, while still considering the needs of the people we serve and the often personal nature of the work. Further, it will be critical to measure and visualize the impact of such initiatives to support quantitative decision making.
Each of the five divisions of DND provides critical services for the city of Boston, focused on building strong neighborhoods and helping our most vulnerable citizens. DND’s work ranges from day-to-day operations like responding to 311 complaints and helping senior citizens maintain critical utilities, to big-picture policy initiatives like the Mayor’s plan to end chronic homelessness in the city, and increasing availability of affordable and middle-income housing. The organization is staffed with many highly motivated and mission-driven people, many of whom have spent significant portions of their career here. The Department and City are going through a time of significant transition, both in the amount of technology that is being used, and in the ways that it is being used. The Product Owner must have an understanding of each of these factors, and in turn, the Product Owner will have the opportunity to greatly shape the scope and success of this transition.
Additional Desired Skills and Qualifications
BOSTON RESIDENCY REQUIRED
Union/Salary Plan/Grade: SEIU 888/N-22
Hours Per Week: 35