City of Boston


Posted Date 2 weeks ago(5/26/2021 8:30 AM)
Req ID
Human Rights Commission
Regular Full-Time
BCC-Central Office
Salary Min
Salary Max
Contact Email


This is a provisional appointment.


Brief Job Description (essential function of the job): 


Under the supervision of the Executive Director, the Investigator is responsible for conducting investigations under local, state and federal human rights laws, and other laws within the jurisdiction of the department. The Investigator will perform this function to ensure that the Office effectively engages and serves residents and advocates for human rights and equity furthering the Commission’s mission.


  • Serves as BHRC’s intake and referral point of contact.
  • Responds in a timely and effective way to all phone inquiries and emails from Boston’s residents and provide follow-up when needed. 
  • Creates a system to record constituent services activity.
  • Develops a clear referral system of the services and programs of Boston’s serving organizations and relevant City of Boston departments in order to appropriately refer constituents.
  • Responsible for investigating discrimination complaints and seeing complaints through the investigation process; this includes but is not limited to intake, interviewing complainants, respondents and witnesses, and performing comparative analysis of evidence.
  • Prepares reports that present investigative facts, analysis of issues and recommendations for corrective action.
  • Engages in conciliation of cases and draft settlement agreements.
  • Issues determinations and final investigative reports under the supervision of the Executive Director.
  • Supports Commissioners in writing of hearing decisions when not the original investigator assigned to the case as needed.
  • Prepares cases for public hearings or transmittal to the Massachusetts Commission Against Discrimination (MCAD), MA Attorney General’s Office or other appropriate agencies.
  • Reviews and confirms compliance with human rights law.
  • Provides timely submission of required reports to appropriate state and federal agencies.
  • Supports the Executive Director in writing reports as needed.
  • Coordinates, monitors, or revises complaint procedures to ensure timely processing and review of complaints.
  • Performs related work as required.

Minimum Entrance Qualifications:

  • A Bachelor’s degree and 2 to 4 years of experience in the area of human rights, civil rights, or a related field. 
  • Thorough knowledge of human rights law strongly preferred.
  • Demonstrated ability in investigations and analysis of human rights and discrimination complaints.
  • Experience conducting interviews and counseling complainants.
  • Experience in mediation, negotiation and other forms of dispute resolution preferred.
  • Excellent analytical, written and oral communication skills required.
  • Strong legal research and interpersonal skills required.
  • Advanced computer literacy/skills required.
  • Bilingual preferred (Spanish, Haitian Creole, Cape Verdean Creole, Chinese and Vietnamese).


CORI and SORI checks required


Boston Residency Required



Union/Salary Plan/Grade: Non-Union/MO-8

Salary Range: $61,314 to $84,736

Hours Per Week: 35


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