City of Boston

Staff Asst II

Posted Date 2 months ago(4/27/2021 10:52 AM)
Req ID
Neighborhood Services
Regular Full-Time
May Neighborhood Services
Salary Min
Salary Max
Contact Email


Brief Job Description (essential functions of the job):


The Learning and Development Coordinator will work closely with the Director of Mayor’s Office of Language & Communications Access (LCA) and LCA Staff to advance the mission of the office.


  • Maintains all internal staff resources to provide meaningful access to services, program and information.
  • Updates all trainings to reflect best practices as established by the office.
    Maintains City of Boston internal newsletter to keep all staff and LCA Liaisons up to date with office updates, important resources, learning and professional development opportunities, and department highlights.
  • Leads all LCA staff training, including Intro to LCA, On Demand Interpretation, Accessible Events, and Accessible Documents/Materials.
  • Coordinates with professional vendors annually to host a Multilingual Design training.
  • Maintain an active list of staff trained, send out feedback form to incorporate feedback into training as deemed necessary.
    Fosters a culture of language and communications access learning amongst staff by 1) Researching and sharing professional development opportunities available for staff (webinars,training, conferences, resources, etc.) and 2) coordinating additional professional development opportunities, such as ASL language learning courses open to staff with community partners.
  • Coordinates logistics, and manages all materials to host quarterly conference calls with the nationwide Language Access Municipal Network
  • Assists department staff as available in providing technical assistance regarding program resources, best practices, and learning/training opportunities
  • Assists in filling informal interpretation and translation requests.
  • Performs related work as required.

Minimum Entrance Qualifications:

  • At least three (3) years of full-time, or equivalent part-time, experience in project management, training, onboarding, and/or instruction.
  • Experience developing and providing trainings and training materials in person and via video a plus.
  • Familiar with the concept of language access.
  • Demonstrated cultural competence with diverse ethnic, cultural and socio-economic groups, multilingual populations and persons with disabilities.
  • Ability to effectively respond to and interact with all levels of organizational staff.
  • Excellent organizational, analytical, interpersonal and written/oral communication skills.
  • Strong writing skills, including ability to prepare reports, presentations and accurate records.
  • Ability to exercise good judgment and focus on detail as required by the job.





Union/Salary Plan/Grade: Nonunion/MO-6
Hours Per Week:   35


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed