City of Boston

CCE Program Manager

Posted Date 2 months ago(4/8/2021 12:36 PM)
Req ID
Environment Department
Regular Full-Time
Environment Department
Salary Min
Salary Max
Contact Email


On July 22, 2020, the Department of Public Utilities (DPU) approved the City of Boston’s request to set up its municipal aggregation program. BCCE was implemented to provide an alternative electricity supply for approximately 250,000 households and businesses in Boston. As part of the program development, BCCE has adopted 6 Principles and Values to guide management of the program:


  • Reduce emissions. A principal goal of the aggregation is to reduce greenhouse gas emissions to support the City's commitment to be carbon neutral by 2050.
  • Commit to environmental justice. Socially vulnerable populations are exposed to the greatest risks of increased carbon pollution and the impacts of climate change. Actions taken as part of the aggregation program should seek to prioritize benefits for these communities and to provide new economic opportunity within them. The aggregation program is also committed to having socially vulnerable populations represented throughout planning, implementation, education, and outreach.
  • Increase the amount of renewable energy generation on the grid. The purchases of renewable power will be made with the intention of supporting the development of new renewable energy projects. That is, the aggregation will strive to source renewable power from new rather than existing projects, and to increase the total amount of renewable generation on the regional grid. This is what is meant by additionality.
  • Support local renewable energy. Any renewable energy that the aggregation acquires, either by purchasing of renewable energy credits or by direct investment, will be sourced -- in order of preference – from renewable energy projects
    • here in Boston,
    • here in Massachusetts,
    • if outside Massachusetts, within the New England region, and
    • where additionality can be demonstrated, elsewhere.
  • Ensure affordability and price stability. The aggregation will strive to ensure that its products represent affordable choices for all Boston residents and that product pricing remains stable over longer periods of time than the utility's default service. In Boston, 22 percent of households are severely housing-cost burdened - spending 50 percent or more of their income on housing costs - and utility expense is a matter of particular concern for low-income renters. The aggregation will seek to mitigate, and not exacerbate that burden.
  • Strengthen consumer protection. The aggregation seeks to displace those for-profit aggregators that target the City's most vulnerable community members with deceptive products. These products may offer low introductory rates that are rapidly and significantly increased, and may also include undisclosed fees. 


Brief Job Description (essential functions of the job):


The Program Manager serves as the manager of the Boston Community Choice Electricity Program (“BCCE”), Boston’s municipal aggregation, within the Environment Department’s Municipal Energy Unit (MEU). The MEU also includes the MEU Director, an Energy Finance Manager, an Energy Manager, and a contracted BCCE outreach coordinator. The City’s Director of Energy Policy and Programs oversees the Municipal Energy Unit and other energy planning activities. The Program Manager is responsible for overseeing day-to-day operations of the BCCE.


  • Serves as the primary program manager for the BCCE, and work with City of Boston stakeholders, and vendors to ensure the that the BCCE is operating properly including:
    • Oversees the supplier’s functions including review of data and statistics showing program function such as customer responsiveness, enrollment accuracy.
    • Assures that customers are receiving the service they are entitled to including assisting customers with questions, helping resolving issues raised by customers.
    • Prepares, reviews and presents reports on the operations of BCCE to internal and external audiences.
    • Ability to identify areas of concerns and problems, to seek to resolve such issues, and to escalate issues which have not been addressed.
    • Supports promotion and outreach activities for BCCE in periodic opt-out campaigns and attracting customers to opt-in or select optional products.
  • Works collaboratively with Environment Department staff and other relevant stakeholders to successfully launch the City of Boston’s first Electric Municipal Aggregation program for residents and business of Boston.
  • Performs related duties as required.

Minimum Entrance Qualifications:

  • A least three (3) years of professional experience in managing a significant program including administering contracts and contractor oversight.
  • Bachelor’s degree in business, management, logistics, accounting, economics, or related field strongly preferred and may be substituted for two (2) years of the required experience. Associates degree in similar fields may be substituted for one (1) years of the required experience.
  • Project management certifications a plus.
  • Ability to promote and implement continuous process improvements and document process management protocols.
  • Detail oriented.
  • Strong active listening capabilities and ability to identify stakeholder needs.
  • Self-directed, motivated, and creative problem-solving skills.
  • Ability to communicate complex concepts to diverse audiences.
  • Ability to demonstrate leadership through influence without direct authority.
  • Ability to maintain and promote departmental policies, procedures, rules and regulations.
  • Ability to cultivate peer relationships and encourage a collaborative environment.
  • Ability to exercise good judgment and focus on detail as required by the job.

Boston residency required.



Union/SalaryPlan/Grade: MO-8

Hours per week: 35



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