City of Boston

Outreach & Engagement Coordinator

Posted Date 10 months ago(3/19/2021 7:33 AM)
Req ID
Boston Cntr - Youth & Families
Regular Full-Time
BCC-Central Office
Salary Min
Salary Max
Contact Email


This is a provisional appointment.

Brief Job Description (essential functions of the job):

Reporting to Senior Outreach and Engagement Coordinator or designee, engages with youth at-risk of being gang-involved, proven-risk youth and gang-involved young adults in areas where they spend time (street corners, parks, etc.) in pursuit of building positive relationships in accordance with departmental policies and procedures. 


  • Promotes and supports the behavioral change of assigned group of proven-risk/gang-involved youth away from self-destructive behaviors and actions.
  • Works within a team framework alongside Resource Coordinator, in addition to a host of municipal departments and community-based organizations, including the Boston Police Department and Boston Public Health Commission.
  • In partnership with the Resource Coordinators, advocates for participants and provides support to retain services.
  • Meets with or contacts participants regularly, in accordance with departmental policies and procedures, with the goal of building trust, strengthening relationships, and ultimately facilitating positive behavior change.
  • Attends scheduled meetings, trainings and workshops.
  • Maintains records and documentation electronically; collects and enters information and completes forms and/or reports in a timely manner on department-issued devices according to departmental policies and procedures.
  • Performs related work as required. 

Minimum Entrance Qualifications:

  • At least two (2) years of full-time, or equivalent part-time, experience working with high-risk and proven-risk youth and families in a community based setting required.
  • A bachelor's degree in criminal justice, social or human services or relevant field may be substituted for the required experience.
  • Understanding of trends and culture that contribute to violence, particularly community and gang violence.
  • Willingness to work on the street and in other unstructured settings is required.
  • Ability to work with proven-risk youth and young adults.
  • Strong conflict resolution skills and ability to de-escalate situations and maintain professional demeanor in stressful situations required.
  • Ability to build trust and maintain confidentiality.
  • Ability to collect and enter information and complete necessary forms.
  • Able to walk 30 blocks or more on a regular basis.
  • Ability to exercise good judgment and focus on detail as required by the job.
  • Must be able to work evenings and weekends.
  • MA Driver's license preferred.

C.O.R.I and S.O.R.I check required. 





Union/Salary Plan-Grade: SEIU/CC-10

Hours Per Week: 35

Schedule: Tuesday thru Saturday 1pm - 9pm


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