City of Boston

Scheduling Manager

Posted Date 4 months ago(2/3/2021 4:54 PM)
Req ID
2021-19222
Dept
Age Strong
Position
Regular Full-Time
Location
Frontage Rd - Age Strong
Salary Min
53,282.16
Salary Max
72,887.70
Union
SU6
Openings
1
Contact Email
francoise.charlot@boston.gov

Overview:

Brief Job Description (essential functions of the job):

 

The Scheduling Manager is responsible for managing the daily operations of the Age Strong Commission’s shuttle scheduling team. The Scheduling Manager will work closely with the Administrative Director of Transportation and assist with the planning and the day-to-day operations of the shuttle. The Scheduling Manager will initiate and evaluate programs to meet the current and future transportation needs of older adults in Boston.

Responsibilities:

  • Supervises the Commission’s scheduling and dispatch staff including prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; and ensuring staff follow policies and procedures.
  • Manages, coordinates, and evaluates scheduling operations by developing and implementing program goals and objectives, and ensures the delivery of quality service. 
  • Manages software and serve as liaison between the Age Strong Shuttle and the scheduling software company and serve as the lead in coaching and training staff on any software changes.
  • Handles escalated situations, and problem solves day-to-day issues. 
  • Assists the Administrative Director of Transportation in developing, implementing, and managing the Commission’s transportation strategy as well as the day to day operations of the Age Strong Shuttle. 
  • Analyzes data and make recommendations to support improved operations.
  • Develops methods of flagging any issues related to scheduling software, operations, dispatch, and customer service. 
  • Compiles and maintains all records. Prepares reports, and other required documents. 
  • Assists with Commission events as needed
  • Performs related work as required.

Minimum Entrance Qualifications:

  • At least three (3) years of full-time, or equivalent part-time, experience in the field of transportation operations, including managing a transportation service two of which must be in a supervisory capacity. A bachelor’s degree in related field and may be substituted for two (2) years of required experience. A master’s degree in the above mentioned fields preferred and may be substituted for three (3) years of required experience. 
  • Ability to monitor and oversee scheduling software 
  • Ability to implement and manage a variety of key initiatives concurrently.
  • Ability to work collaboratively with others including staff, constituents, and partners.
  • Strong organizational skills. 
  • Ability to work independently; to show flexibility and adapt to changing priorities.
  • Ability to prepare clear, concise and comprehensive reports. 
  • Ability to give team feedback and promote team environment. 
  • Ability to coordinate multiple projects and think strategically 
  • Excellent communication and interpersonal skills. 
  • Strong creative and problem solving skills. 
  • Demonstrated commitment to high professional ethical standards and a diverse workplace 
  • Compliance to documented policies and procedures. 
  • Ability to exercise good judgement and focus on detail as required by the job.

Boston Residency Required.

Terms:

Union/SalaryPlan/Grade:ED-15

Hours per week: 35

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